Monday, August 12 6:00am – 12:00pm

Option 1: Golf Tournament

Monday, August 12 7:00am – 8:00pm

Registration and Information Desk

Monday, August 12 7:00am – 8:00pm

USO Charity Desk

Monday, August 12 7:00am – 8:30pm

Continental Breakfast for Activity Participants 

Monday, August 12 8:00am – 12:00pm

Special Events (choose 1 of 4)

Every activity within the OL agenda is an opportunity to expand your professional network. Whichever you choose, you'll be surrounded by the convenience industry's best and brightest. Don't miss this opportunity to meet new friends, chat with old ones and, most importantly, have fun.


Approximately 8-10 weeks prior to the Conference, guests will receive an invitation to register for the outing of their choice. Please be aware that capacity is limited and excursions will be available on a first-come, first-served basis; pre-registration will be required for each activity.


Please note, pre-registration for special events is required. You are also required to check-in for each special event at the special event desk the morning of your selected activity to secure your spot. If you do not check-in at least 10 minutes prior to bus departure time, you forfeit your place to an attendee on the wait list.

Option 1: Golf Tournament
Option 2: Biltmore House Tour
Option 3: Guided Hike
Monday, August 12 8:00am – 12:00pm

Option 2: Biltmore House Tour

Monday, August 12 8:30am – 12:00pm

Option 3: Guided Hike

Monday, August 12 12:30pm – 2:30pm

Networking Lunch

Monday, August 12 2:00pm – 2:30pm

New Attendee Welcome & Introduction to Outlook

Monday, August 12 2:30pm – 3:30pm

All Attendee Mixer 

With a special welcome extended to our first time participants, all conference attendees meet in the Networking Lounge to kick off an amazing  Outlook Leadership Conference. Everyone – retailers and sponsors - reunite with old friends and make new connections as we get the conference off to a great start. 

Monday, August 12 3:45pm – 5:30pm

General Session

Outlook Exclusive Research:  What About My Store?

With online purchasing and customer dis-loyalty surging, the brick-and-mortar convenience industry is in flux. In a channel laden with under-capitalized legacy locations, some chains are pouring millions of dollars into new store designs and remodels, while others are exiting at an historic pace.


Underscoring this tension are the stores themselves. In a groundbreaking study, CSP and Technomic deliver key insights on internal growth strategies and store design – from mobile ordering and self-checkout to drive-thru and car wash. We also delve into capital investment initiatives and external growth strategies including NTIs, acquisitions and divestitures of underperforming assets.


This exclusive report captures potential strategies for multiple business models, from small, gas-free urban stores to expansive suburban sites with seating. Driving this dynamic presentation is the fundamental question: How must the convenience industry evolve its assets and offerings to compete effectively in the new age of retail? 



Vice President, Retailer Relations
Winsight Media

A Conversation with George Overstreet, Jr.

Matrix Capital Markets Group

Walker Professor in Growth Enterprises
University of Virginia, McIntire School of Commerce

Monday, August 12 5:30pm – 6:00pm

Networking Break

Monday, August 12 6:00pm – 6:45pm

General Session

Technology and Industrial Revolution 4.0  
Monday, August 12 6:45pm – 7:30pm

Networking Reception

Join industry leaders in the Networking Lounge to toast a great day and enjoy unprecedented networking.

Monday, August 12 7:30pm – 9:00pm

Networking Dinner

The mountain views will be appreciated during dinner on the terrace—as will great business discussions and continued networking.