One of the world's leading economists and President Trump's outgoing Chairman of the White House Council of Economic Advisors (2017-19), Dr. Kevin Hassett provides audiences with substantive, actionable insights on the future economic landscape. While serving in the White House, Hassett was a key force driving internal and external debate on virtually every economic topic, as well as serving as the top public spokesperson for the White House on economic policy and the state of economy. A renowned tax expert, prior to joining the White House, Hassett served as a senior economist at the Board of Governors of the Federal Reserve and worked on tax policy, fiscal policy, energy issues, and investing in the stock market as an economist at the American Enterprise Institute. Outlook Leadership attendees can expect to be surprised and delighted, as Hassett is frequently heralded for his refreshing sense of humor, leaving audiences informed and engaged.
Do your customers love you? Are they loyal? And what are you doing to differentiate your customer experience? Our 15th annual Intouch-CSP Insight Mystery Shop is expanding beyond execution into emotion, exploring the ways leading chains are creating a memorable consumer experience. Offering exclusive analysis of 10 leading chains, Intouch Insight CEO Cameron Watt shares what customers say they want from convenience stores—and who is delivering on their demands. The Intouch-CSP Customer Experience Award will be handed out to this year’s mystery shop winner.
Innovation Forums (choose 1 of 6)
Learning is a lifelong journey, and leadership evolves as well. For Outlook 2020, we have identified some of the best leaders in their respective fields who have agreed to share their tools and secrets to great leadership. These special sessions will surely provide foundational and thought-provoking insight whether you are a seasoned leader or one whose next step is the C-suite.
Spouse Special Events (choose 1 of 2)
Sign up to have the opportunity to choose from a large selection of inspirational and whimsical stencils to create your own handmade signs suitable for home, office or garden décor.
1:15pm - 1:30pm: Check-in
1:30pm: Bus departure
1:45pm - 2:30pm: Tour
2:30pm - 3:30pm: Distressed Sign Making
3:30pm: Bus Departure
3:45pm: Arrival to Grove Park Inn
Experience Asheville's local chocolatiers as they sort, roast, crack, winnow, grind, conche and temper chocolate in small batches. During this experience, you will see the entire process from cacao harvest and fermentation to chocolate bar.
1:30pm - 1:45pm: Check-in
1:45pm: Bus departure
2:00pm - 3:15pm: Chocolate Experience
3:15pm: Bus departure
3:30pm: Arrival to Grove Park Inn
Recently, Netflix quietly deleted all the remaining user reviews on its service. And just like that, CEO Reed Hastings completed the latest shift in his company’s ever evolving strategy: away from the wisdom of crowds in its content recommendations, in favor of the wisdom of the machine. The algorithm is now firmly in charge at Netflix—as it increasingly is across the economy. The implications of artificial intelligence and the rise of the algorithm have never been more relevant, more important, or more complex. Discussion and consternation about AI has reached culture-wide status, and an essential, worthwhile dialogue. Yet in the big picture, the bottom-line is irrefutable: Tech’s newest wave is upon up, and there’s no going back. Whether you run a big public company or a nascent startup, whether you are inside academia or in the nonprofit world, whether you oversee a team or contribute to the operations of an enterprise, understanding AI’s emergence is central for all of us. In this presentation, Robert Safian explores five lessons that underscore how AI and the algorithm is redefining business and organizational leadership—including the biggest lesson every leader and businessperson needs to grapple with to thrive in this era.
A Touch of Home Kits: USO Packing Event
Join Outlook Leadership and its spotlight charity, USO of North Carolina, in packing “A Touch of Home Kits” for military members who are being deployed. What better way to extend your reach than to provide support to our nation’s military? We will pack various snacks and personal items in bags, along with notes written by you. All participants will fold small flags that fit into the pockets of service members’ uniforms when they are in the fields and act as a constant reminder that their country is with them and that they are connected to home. This fun event requires no prior experience and will change the way you think about snacks and what flags mean to our warriors when they are away from home. Our goal is make 1,000 kits. These kits are critical elements of building morale and letting our military know how much we appreciate their sacrifice. Please join us.