Tuesday, August 11 12:00am – 1:30pm

Networking Lunch

Tuesday, August 11 6:30am – 7:00am

Outlook Running Club

Location: Hotel Lobby, Main Entrance
Tuesday, August 11 7:30am – 6:30pm

Registration & Information Desk

Location: Sammons Registration
Tuesday, August 11 7:30am – 6:30pm

Social Enterprise Partnership Desk

Location: Sammons Registration
Tuesday, August 11 7:30am – 8:30am

Networking Breakfast

Location: Edison
Tuesday, August 11 8:30am – 10:45am

General Session

Location: Heritage Ballroom
Intouch-CSP Customer Experience Award

Do your customers love you? Are they loyal? And what are you doing to differentiate your customer experience? Our 15th annual Intouch-CSP Insight Mystery Shop is expanding beyond execution into emotion, exploring the ways leading chains are creating a memorable consumer experience. Offering exclusive analysis of 10 leading chains, Intouch Insight CEO Cameron Watt shares what customers say they want from convenience stores—and who is delivering on their demands. The Intouch-CSP Customer Experience Award will be handed out to this year’s mystery shop winner.

Tuesday, August 11 10:45am – 11:15am

Networking Break

Tuesday, August 11 11:15am – 12:00pm

Innovation Forums (coming soon!)

Learning is a lifelong journey, and leadership evolves as well. For Outlook 2020, we have identified some of the best leaders in their respective fields who have agreed to share their tools and secrets to great leadership. These special sessions will surely provide foundational and thought-provoking insight whether you are a seasoned leader or one whose next step is the C-suite.

Tuesday, August 11 1:30pm – 2:15pm

Innovation Forums (coming soon!)

Tuesday, August 11 1:45pm – 3:00pm

Spouse Special Events (coming soon!)

Tuesday, August 11 2:15pm – 3:30pm

Networking Lounge & Free Time

Sometimes at a conference, you just need some free time. Use this nonscheduled, unstructured time to check email, exercise or connect with fellow attendees in the Networking Lounge.

Tuesday, August 11 3:30pm – 5:00pm

General Session

Location: Heritage Ballroom
Tuesday, August 11 5:00pm – 6:00pm

Special Experiential Event

Tuesday, August 11 6:00pm – 6:30pm

Personal Time

Tuesday, August 11 6:30pm – 7:30pm

Networking Reception

Location: Mountain View Terrace

Outlook Leadership prides itself on placing you among the “right” people. This top-to-top networking reception is placed in a relaxed, executive setting. The atmosphere alone is sure to kick off some important discussions.

Tuesday, August 11 7:30pm – 8:30pm

Dinner on Your Own