Wednesday, August 04 7:45am – 6:00pm

Registration & Information Desk

Location: Palos Verdes Prefunction West and South
Presented By:
GetUpside
Juul Labs
McLane Company, Inc.
Stuzo
Wednesday, August 04 7:45am – 9:00am

Networking Breakfast

Location: Palos Verdes Terrace and Lawn
Presented By:
GetUpside
Wednesday, August 04 9:00am – 10:30am

General Session

Location: Palos Verdes Ballroom
What’s Next in Retail Tech

Join technology leaders from across the industry for a look into the trends that are shaping digital transformation and customer experience today and into the near future. 

Speakers:

Chief Customer Officer
Stuzo

General Manger Global Customer Experience
Chevron

Vice President, Global Petroleum Division Leader
Fiserv

Vice President, Principal Analyst
Forrester

Presented By:
Stuzo
Covid, Change, and Convenience

In March of 2020, the Covid-19 pandemic shut down large swaths of the U.S. Economy. Consumer behavior and buying habits changed almost overnight as did the way firms operate their businesses. In this presentation we look at how convenience store operators responded to the pandemic and examine their resulting performance. We explore which of the many changes that occurred during Covid are likely to be permanent and how that will impact the way convenience stores do business in the future.

Speakers:

Founder and President
Study Groups

Wednesday, August 04 10:30am – 11:00am

Networking Break

Location: Palos Verdes Prefunction West and South
Presented By:
Ruiz Food Products, Inc.
Wednesday, August 04 11:00am – 11:45am

Innovation Forums (choose 1 of 6)

Learning is a lifelong journey, and leadership evolves as well. For Outlook 2021, we have identified some of the best leaders in their respective fields who have agreed to share their tools and secrets to great leadership. These special sessions will surely provide foundational and thought-provoking insight whether you are a seasoned leader or one whose next step is the C-suite.  

Option 1: Will You Advocate for You?
Location: Palos Verdes 6

Join us to discuss the current tobacco legislative landscape and how advocating for you plays a critical role.

Speakers:

Senior Director Industry Engagement
Altria Group Distribution Co

Presented By:
Altria Group Distribution Company
Option 2: Giving Convenience Stores an ‘Edge’
Location: Palos Verdes 7

A new age of customer expectations means a new age of technology. In today’s world c-stores need the platform to deliver new customer experiences rapidly while improving operational processes to reduce costs. So let’s take a look at how ‘Edge Virtualization’ is disrupting the traditional c-store infrastructure with real life examples, enabling c-stores to manage, monitor and maintain their stores more efficiently, together with the agility to pivot quickly and adapt for change.

Speakers:

VP, WW Convenience Fuel Retail
Zynstra, an NCR Company

Presented By:
NCR Corporation
Option 3: Loyal Behavior Leads to Business Outcomes - Q&A with Industry Leaders
Location: Palos Verdes 8

Customer loyalty is the outcome of delivering an exceptional experience. Learn from leading convenience and fuel retailers about their approach to creating loyal behavior and the value-drivers that affect their targeted business outcomes. 

Speakers:

CIO
CEFCO Convenience Stores

VP of Strategic Accounts | Moderator
Stuzo

SVP Retail Sales, Marketing & Innovation
Delek US

Vice President of Strategic Partnerships
Mashgin

Innovation Manager
Marathon Petroleum Corporation

Presented By:
Stuzo
Option 4: A Must Attend Capital Markets Update
Location: Marineland 1

This is a time of incredible change in the industry which is accelerating both the pace at which shareholders are exiting the industry and the urgency for companies that remain in the industry to grow and innovate.  In this session, attendees will get an update on what is happening from an M&A perspective including the factors driving valuation and the landscape for beyond 2021.  In addition, attendees will hear about the increasing array of capital investment options available to help companies drive innovation and growth for success into the latter part of this decade.  This is a can’t miss session packed with valuable real-time information and insight.   

Speakers:

Co-Head of Downstream Energy & Convenience Retail Group
Matrix Capital Markets Group, Inc.

Co-Head of Downstream Energy & Convenience Retail Group
Matrix Capital Markets Group, Inc.

Head of Capital Advisory Investment Banking
Matrix Capital Markets Group, Inc.

Presented By:
Matrix Capital Markets Group, Inc.
Option 5: Satisfying Consumer Preferences - Digital Engagement & Revenue Growth
Location: Marineland 2

A significant shift has occurred in consumer usage patterns. Dynamics of consumer interaction have been redefined by order ahead, curbside pick-up, frictionless payment, and a desirable digitized transaction experience. Retailers must adapt these new consumer preferences into their permanent offering. Evaluation and adjustment of the value proposition and conveying this to consumers by providing a more engaging digital customer experience that encompasses every aspect of interaction with a brand is a must!

Speakers:

Executive Director of Marketing
The Wills Group

President & CEO
Family Express

Founder, Consultant & Author
Learn.Delivery

CMO | Moderator
Hathway

Presented By:
Hathway
Option 6: Wawa: Fueling up for Success
Location: Marineland 3

Join us for an exciting session where Jason Read, Director of Store Operations at Wawa, will discuss how they drove in-store productivity gains with innovative front-line execution and scheduling solutions. Jason will explore how Wawa:

  • Streamlined corporate-to-store communications
  • Improved labor scheduling and employee engagement
  • Rolled out new in-store programs that drove success
Speakers:

Director of Store Operations
Wawa

Director of Sales
Zebra

Presented By:
Zebra Technologies
Wednesday, August 04 11:45am – 2:30pm

OL Connect: All Attendee Networking Lunch

Location: Palos Verdes Ballroom
Presented By:
Juul Labs
Wednesday, August 04 12:30pm – 2:30pm

Private 1:1 Networking Sessions (Invite Only)

Location: Palos Verdes Terrace and Lawn
Wednesday, August 04 1:00pm – 3:15pm

Significant Other Special Events

Option 1: Painting by the Sea

Explore your inner artist as you learn about the unique plein air style of painting to create an original work of art. Borrowed from the French and meaning “in the open air,” this style embraces the beauty of your natural surroundings. What better way to spend a beautiful Terranea afternoon with fellow spouses!  

Option 2: Margaritas and Mandalas

Reflect upon your life journey while painting your own unique mandala stone. Guided by a spiritual wellness coach, you will learn the art of mandala meditation as you create your own unique work of art keepsake while drinking a margarita!

Wednesday, August 04 2:30pm – 3:15pm

Innovation Forums (choose 1 of 5)

Learning is a lifelong journey, and leadership evolves as well. For Outlook 2021, we have identified some of the best leaders in their respective fields who have agreed to share their tools and secrets to great leadership. These special sessions will surely provide foundational and thought-provoking insight whether you are a seasoned leader or one whose next step is the C-suite.  

Option 1: Reinventing the In-store Experience
Location: Palos Verdes 6

In-store remains the primary point of purchase for c-store patrons, even as they engage with delivery, curbside pick-up and drive-through. Join Technomic to learn how consumer lifestyles, behaviors and priorities are evolving post-pandemic and the implications their expectations of the store environment. Discover how design, décor, tech and other features impact consumer visits, and how leading retailers are elevating the in-store experience to sharpen their competitive edge in this age of reinvention.

Speakers:

Principal
Technomic

Presented By:
DIRECTV/AT&T
Option 2: How to get More Dollars from Your Data
Location: Palos Verdes 7

With real-world examples from Paytronix customers, CEO Andrew Robbins will explore how c-stores use AI to drive incremental sales from the pump to the store as well as from online.

Today's c-store competition includes both the store down the street and giants like Amazon. To create a consistent customer experience both digitally and on-site, c-store operators must execute using the same intelligent tools common among ecommerce giants, which means having the technology in place to understand customer behavior and react to it in real-time.

Speakers:

CEO
Paytronix
617.649.3300

Presented By:
Paytronix
Option 3: Capital Solutions: Alternatives to Fund Growth and Liquidity
Location: Palos Verdes 8

While the convenience store industry continues to experience a period of consolidation, many operators are committed to expansion and growth initiatives. In today’s market environment there is an abundance of capital available from both traditional and non-traditional sources to fund new store builds, remodels, acquisitions, technology initiatives and liquidity for business owners. During this innovation forum, investment bankers from Raymond James will moderate a panel of financial experts to discuss a variety of capital and monetization alternatives including debt, private equity and sale-leaseback financing.

Speakers:

Head of Convenience & Gas Banking
Capital One

Managing Director | Moderator
Raymond James

Managing Director
Fortress Investment Group

Director
First Reserve

Managing Director | Moderator
Raymond James

Presented By:
Raymond James
Option 4: Not All Are Created Equal – The New Landscape of Hand Sanitizers and Why Formulation Matters
Location: Marineland 1

The surge in demand for hand sanitizer due to the COVID-19 pandemic has changed the landscape of the hand sanitizer market. In this innovation forum session, the audience will be presented with an overview of the current state of the category. Topics will include: 1) OTC Drug Regulation overview for hand sanitizers, 2) Emergence of risky practices and products, and 3) considerations for well formulated products.

Speakers:

Food Safety Science Advisor
GOJO Industries/PURELL

Presented By:
PURELL
Option 5: Off-Premise Fulfillment & Delivery
Location: Marineland 2

With fulfillment centers, ghost kitchens, mobile ordering, and third-party delivery on the rise, how are you ensuring your customers are receiving a consistent brand experience every time? Join Alex Myrick, Steritech’s Vice President, in exploring how to (1) protect your brand when it’s in others' hands, (2) drive loyalty and increase sales through consistency of experience, and (3) implement a world-class program without increasing labor costs.

Speakers:

VP
Steritech

Presented By:
Steritech
Wednesday, August 04 3:15pm – 3:45pm

Networking Break

Presented By:
McLane Company, Inc.
Wednesday, August 04 3:45pm – 5:30pm

General Session

Location: Palos Verdes Ballroom
Intouch-CSP Customer Experience Award

Do your customers love you? Are they loyal? And what are you doing to differentiate your customer experience? Our 15th annual Intouch-CSP Insight Operational Audit and Mystery Shop picks up where the industry left off before the global pandemic began and looks at some of the changes the industry is facing as a result of it. Offering exclusive analysis of 10 leading chains, Intouch Insight CEO Cameron Watt shares what customers say they want from convenience stores—how it may be different than 2 years ago - and who is delivering on their demands. The Intouch-CSP Customer Experience Award will be handed out to this year’s winner.

Speakers:

President & CEO
Intouch Insight

Presented By:
Altria Group Distribution Company
Rethinking Today’s Customer Acquisition Tools

New technologies, savvier market entrants, legislative shifts to green energy, and changing buying habits resulting from COVID-19 are changing how consumers shop. What should we really rely on to attract new customers today? Join us for a lively discussion about what competitive retailers are (or aren’t) doing today to find the customers we’re all looking for.

Speakers:

Co-founder & CEO
GetUpside

Editor, Convenience Group
Winsight, LLC

Chief Marketing Officer
Yesway

President Government Initiatives
iHeartMedia

Presented By:
GetUpside
Flipping the Forecourt

With the country moving toward an electrified future what happens to the traditional fuel island? Will there be a forecourt in an EV world? What will be tomorrow’s interplay between the motorist and the retail store? What is the future for combustible engines? And, is it time for the convenience channel to panic?

Speakers:

Vice President, Retailer Relations
Winsight Media

President, Parkland USA
Parkland Corporation

former President of Pilot Flying J and current Special Advisor
Pilot Company

Wednesday, August 04 5:30pm – 6:30pm

Happy Hour

Location: Palos Verdes Terrace
Wednesday, August 04 6:30pm – 9:00pm

Dinner on Your Own

Enjoy one of the beautiful restaurants at Terranea. Looking for a suggestion? Click here to see the onsite restaurant options.

 

*Please note: Select retailers will receive an invitation to private dinners arranged by Outlook Leadership.