Closing General SessionLocation: Palos Verdes Ballroom
Covid sprung a new reality – and an opportunity. Our retail channel needed to get better at customer engagement. Over the past 20 months, we have launched mobile ordering, self-checkout, home delivery, drive-thru and curbside pickup. What does this mean for the c-store business model? What’s the future of in-store foot traffic? And will the changes drive the greatest wedge in our channel’s history between the haves and have nots?
Our session tackles the future of convenience and the new definition of retail relevance.
Named one of the “50 Most Powerful Women in Corporate America,” Cynthia Marshall is widely recognized for her visionary leadership and ability to get things done. As a dynamic force for inclusion and diversity, Marshall become the CEO of the Dallas Mavericks in March 2018 and set her sights on a culture transformation. Cynthia’s commitment to values-based leadership has been shaped by the challenges she faced in her own upbringing, and the investment others made in her… today she pays it forward by providing that same support to leaders across industries. In this conversation, Cynthia joins us to share her story and the lessons she learned along the way.