Covid sprung a new reality – and an opportunity.  Our retail channel needed to get better at customer engagement. Over the past 20 months, we have launched mobile ordering, self-checkout, home delivery, drive-thru and curbside pickup. What does this mean for the c-store business model? What’s the future of in-store foot traffic? And will the changes drive the greatest wedge in our channel’s history between the haves and have nots?

Our session tackles the future of convenience and the new definition of retail relevance.

Since emerging from the Covid-induced recession in the Spring of 2020, the U.S. economy has enjoyed robust growth.  With this growth has come supply shortages, labor shortages, and rising inflation and interest rates.  In this presentation we look at how convenience store operators have navigated these challenges and what their resulting performance has been.