In a world of accelerating change, where we are going and how do we build our organizations to thrive there?
Robots, AI and other emerging technologies of the fourth industrial revolution offer the opportunity and risk of transforming the retail industry. Embracing this future for ourselves and our organizations first requires one thing: innovation thinking. As a fifth-generation retailer turned retail futurist, Sterling has worked firsthand with countless retail businesses, including Mitsubishi, P&G and Wakefern, to develop leadership, processes and culture to achieve breakthrough performance amid unprecedented change. Take a journey through the retail value chain with the latest case studies, technologies and business models. And learn how to cultivate innovation thinking to gain perspective and clarity as we create new consumer experiences and redefine what retail is.