Join Technomic’s Donna Hood Crecca as she outlines evolving consumer behaviors and new market dynamics poised to impact convenience in 2024 and beyond. Learn how developments ranging from medical breakthroughs to shifting consumption trends will inform the growth opportunity for key categories and how to stay one (or two) steps ahead. 

The third-party offer funding landscape is rapidly changing with the availability of consumer data coupled with emerging technologies. Many Convenience and Fuel Retailers are already capitalizing on tobacco manufacturer and CPG funding for their loyalty programs. Hear first-hand from these third parties and a best-in-class retailer on what the Ideal Third-Party Execution looks like from their perspective. 

Explore the future of convenience stores with Allie Kelly, Executive Director of The Ray, as she unveils strategies for revenue growth through advanced infrastructure. Learn how implementing solutions like highway solar arrays and recycled tire asphalt can drive profitability in your store. Discover the potential of roadside solar installations and eco-friendly parking lots to not only boost revenue but also enhance your bottom line. Don't miss this opportunity to pave the way for a more lucrative future in transportation and retail.

Learn how United Pacific overcame the challenges of disparate communication methods, unclear policies, and interdepartmental friction leveraging Workcloud Task Management. Implementing the right solutions allowed them to consolidate and streamline communications for over 5,000 team members across 650 stores enhancing efficiency and cooperation.

Which customer trends will help you drive more people in store? Join Upside and industry executives as we discuss the most current spending data across the fuel and c-store industry. You'll gain early access to the new State of Spend report, with actionable strategies to adapt and thrive in this ever-evolving consumer landscape.

The dynamics for mergers & acquisitions in the petroleum marketing and convenience retail industry are constantly changing, but one thing that has remained fairly constant for over a decade is that deal activity continues to be robust.  Join us for an update on M&A activity, what’s driving activity and how valuations are being impacted by performance and economic factors.  We will also get to hear from two very experienced leaders in our industry when it comes to M&A transactions as David Colletti, SVP of Real Estate and Mergers & Acquisitions for 7-Eleven, Inc. and Ryan Howard, COO of True North Energy, LLC, will be sharing their insights on what they’re seeing and how their organizations are approaching M&A in today’s market.

As discussed in PAR Retail’s General Session, the third-party offer landscape is rapidly changing, and many retailers are already capitalizing on tobacco manufacturer and CPG funding for their loyalty programs. But retailers that are still using broad third-party offers are leaving money on the table. As experienced by leading retailers, third-party offers drive the greatest business outcomes when delivered in a targeted manner. In this session, we will dive deeper into best-in-class execution of personalized third-party offers with leading experts across the category.

Learn how industry leader Sheetz leverages RELEX to better predict customer needs, ensuring customer satisfaction while reducing excess inventory and protecting the brand through optimizing food service. This conversation will span from identifying a need in the supply chain, lessons learned while implementing a best-in-class forecast, and benefits realized by the store operators, category managers, and supply chain team.

In this session, we delve into the future of convenience stores by exploring innovative strategies to engage consumers and build a better world. We'll uncover the next megatrends beyond electric vehicle (EV) infrastructure and how you can not only attract more shoppers but also drive profitability. Join us to discover practical insights and initiatives which create meaningful community and environmental impact while enhancing your store's bottom line.

For decades, quick service restaurants have delivered food on demand to hungry patrons. As the consumer's need for faster service grows, convenience stores are uniquely positioned to disrupt the industry and capture market share by tapping into key customer desires: speed of service, food safety, and cleanliness. Steritech will present data gathered from the nearly half a million operational excellence and food safety assessments it conducts annually in QSRs and convenience stores, comparing performance and highlighting best practices that can drive sales and customer loyalty.

Hosted by Paytronix Convenience Store Strategist, Jeff Hoover, this talk will focus on future proofing convenience stores with innovative technology and practices. Jeff will discuss the value of integrating Artificial Intelligence, upsell opportunities with food service, and 1:1 mobile messaging campaigns that set you up to drive long lasting relationships with guests. This talk is for anyone who is interested in learning how to extend their services beyond gasoline and how to lean into the act of convenience.

Prepare to dive into a collaborative session where you’ll be guided through the ins and outs of Lean Six Sigma to tackle the gnarliest c-store marketing process challenges. Together, you will work to uncover your biggest challenges, pick and prioritize solutions, and map out an action plan to hold each other accountable. The tools and techniques you learn here can be applied to any business problem. Not only will you leave inspired, you'll have a crew of marketers ready to ride alongside your marketing journey.

Who are the top operators in our industry? For 20 years, CSP and Intouch Insight have partnered to conduct the premier competitive mystery shop in the c-store channel. Throughout the years, the best of the best have participated.

We will invite the three finalists on stage to announce the winner of the annual Intouch-CSP Customer Experience Award.

Before presenting the award, we will offer an exclusive analysis of store execution across multiple dimensions, addressing industry challenges and revealing how customer expectations are evolving. This analysis will highlight leading chains and provide insights into how and where c-stores must continue to adapt.

Get ready for a high-octane session where C-suite executives take center stage! Join Abbey Lewis and Derek Gaskins for a rapid-fire Q&A with top-level executives. This dynamic discussion will delve into the most pressing challenges, innovative strategies, and future visions of industry leaders.

From mastering disruptions to fueling growth, these leaders will reveal their insights, lessons learned, and actionable recommendations. Brace yourself for an engaging session that guarantees to ignite inspiration and deliver valuable insights.

Art Sebastian, Board Chair of C-StoreTEC, will discuss the latest advancements and strategic initiatives shaping the future of the convenience store industry. Hear updates on the board’s current projects, highlighting the transformative changes set to revolutionize the sector and foster growth.

Art will also provide an exciting preview of the upcoming Retail Media Networks event, a pioneering platform designed to connect retailers with the latest media solutions and marketing strategies.

The NFL’s All-Time Sack leader will reflect through his experiences how strong leadership skills can transcend to almost any industry. From being the 1st pick in the NFL Draft to winning 2 NFL Defensive Player of the Year awards and becoming one of the greatest players in defensive history, Bruce was a cornerstone of the Buffalo Bills franchise and lead the team to four consecutive Super Bowl appearances. In his keynote, Bruce will share how he was able to use the lessons he accumulated in the NFL to launch a successful real estate development career in his home state of Virginia. 

During the Happy Hour, don’t miss the chance to capture a memorable photo with our Keynote Speaker, NFL Hall of Famer and Real Estate Developer, Bruce Smith, at the Meet & Greet area.