Tuesday, August 06 6:00am – 7:30am

Golfer's Breakfast

Location: Palos Verdes Terrace

For those golfing, please join us for breakfast on the Palos Verdes Terrace before heading to the golf course. 

Tuesday, August 06 6:15am – 1:00pm

Special Events

Every activity within the OL agenda is an opportunity to expand your professional network. Whichever you choose, you'll be surrounded by the convenience industry's best and brightest. Don't miss this opportunity to meet new friends, chat with old ones and, most importantly, have fun. Approximately 5-7 weeks prior to the Conference, guests will receive an invitation to register for the outing of their choice. Please be aware that capacity is limited and excursions will be available on a first-come, first-served basis. Please note, pre-registration for special events is required. You are also required to check-in for each special event at the special event desk the morning of your selected activity to secure your spot. If you do not check-in at least 10 minutes prior to bus departure time, you forfeit your place to an attendee on the wait list.

Option 1: Outlook Golf Tournament

Join us for a round of golf at the prestigious Trump International Golf Course, where you can cultivate valuable business connections while taking in stunning ocean views. Get ready for some friendly competition and an unforgettable morning.

  • 6:00am - 7:30am: Breakfast (see above)
  • 7:15am: Bus Departure to Golf Course (Main driveway in front of lobby - continuous bus departures every 15-20 minutes until 8:45am) 
  • 7:30am - 9:00am: Check-in and warm-up 
  • 9:00am - 9:15am: Cart assignments and rules
  • 9:30am: Tournament Begins (Shotgun Start) 
  • 1:00pm -2:30pm: Continuous bus departures every 15-20 minutes to Terranea with boxed lunch provided
Presented By:
Altria Group Distribution Company
CORD
DIRECTV
InComm Payments
McLane Company
PAR Retail
RUIZ FOODS
Option 2: Ocean Kayaking

Paddle through the stunning kelp beds along the Terranea coastline. This underwater forest is home to the California state fish, garibaldi, bottlenose dolphins, seals, sea lions, and bat rays.

  • 7:30am - 8:00am: Check-in and breakfast
  • 8:00am: Departure 
  • 8:30am - 10:00am: Ocean Kayaking
  • 10:00am: Arrive back at Terranea
Option 3: Spa Day

Secure your Spa Day pass by registering to experience the luxurious Terranea Spa. Indulge in all the spa amenities, cafe, fitness center and oceanfront spa pool. (Appointment booking for treatments will be on your own.)

  • 7:30am - 8:00am: Check-in to pick up spa day pass 
Option 4: Seaside Yoga

This class will include a combination of postures, breathing exercises and other techniques to promote flexibility, build strength, reduce stress, and bring the body, mind and spirit into balance.

  • 8:30-8:55am: Check-in and breakfast
  • 8:55am: Departure to Ocean Lawn
  • 9:00am - 10:00am: Seaside Yoga
Option 5: Coastal Hike

Join your peers and Informa Staff for a refreshing walk along the coastal trails, immersing yourself in the beautiful landscape of California.

  • 8:30am - 9:00am: Check-in and breakfast
  • 9:00am: Departure 
  • 9:30am - 11:00am: Coastal Hike
  • 11:00am: Arrive back at Terranea
Option 6: Wine Tasting

Join us for this interactive experience designed to expand your appreciation and enjoyment of wine. You will enjoy swirling, smelling and sipping high-quality wines and learning how to evaluate them like a professional wine sommelier.

  • 8:30am - 9:00am: Check-in and breakfast
  • 10:00am - 12:00pm: Wine Tasting at Cove Terrace
Presented By:
Mars Wrigley
Significant Other Special Event - Terranea Spa Pass

Secure your Spa Day pass to experience the luxurious Terranea Spa. Indulge in all the spa amenities, cafe, fitness center and oceanfront spa pool. (Appointment booking for treatments will be on your own.) 

Spa passes will be available for pick-up at the OLC registration desk. 

Tuesday, August 06 7:00am – 7:00pm

Registration & Information Desk

Location: Palos Verdes Prefunction West and South
Presented By:
Keurig Dr Pepper
McLane Company
Upside
Tuesday, August 06 7:30am – 9:00am

Special Events Breakfast

Location: Palos Verdes Terrace

Stop by to say hello to friends, new and old,  and fuel up before heading out to your activity!

Presented By:
SEB Professional North America
Tuesday, August 06 12:00pm – 1:15pm

Special Events Lunch

Location: Palos Verdes Terrace

Returning from some fun in the sun or getting a taste of the good life? Join us for lunch to refuel before you head into an afternoon of sessions and the official kick-off to Outlook!

Presented By:
PAR Retail
C-Store Women (CSW) Meet-Up

CSW Members are invited to join the reserved lunch tables to network with fellow members, discuss team outcomes, and explore key topics for the coming year. This is a great opportunity to connect, share insights, and plan ahead with your peers in the C-Store Women community.

Tuesday, August 06 2:45pm – 3:00pm

Networking Break

Location: Palos Verdes Prefunction West and South
Tuesday, August 06 3:00pm – 4:30pm

Opening General Session

Location: Palos Verdes Ballroom
Future Retail Dynamics: Unpacking Consumer Influence on Macroeconomic Trends

In 2023, inflation cooled from 40-year highs despite consumer spending and employment continuing to defy expectations. The question on everyone's minds is whether United States can continue to gain momentum over the next 12 to18 months given potential shifts in international prospects and U.S. policy. In his mid-year overview of the U.S. economy, Arjun Chakravarti will discuss why he believes unprecedented differences in U.S. consumers' sentiment and personal circumstances (consumer costs, job prospects and accrued wealth) can tell us whether we are looking at breakout growth, stagnation or prolonged inflation both for retail spend and the broader macroeconomy.  

Speakers:

Managing Partner
COGKNITION

Talking Trends: The Consumer Decisions Behind Spending

Join CSP Senior Editor Hannah Hammond for an engaging conversation with Upside’s resident economist, Dr. Thomas Weinandy, as he unveils the latest trends in consumer spending within the fuel and convenience store industry. Leveraging a wealth of data from industry sources, anonymized partner data from Upside’s extensive network of 100,000 retailers, and insights from nationwide consumer surveys, Dr. Weinandy will offer a comprehensive view of the evolving spending landscape.

Speakers:

Senior Editor
CSP

Research Economist
Upside

Presented By:
Upside
Emotion By Design - Creative Leadership Lessons from a Life at Nike

In this captivating and empowering talk, Greg shares invaluable lessons and stories that illustrate the transformative power of creativity, drawing from his extensive three-decade experience at Nike. Throughout his time there, Nike succeeded in infusing its brand with profound emotion, elevating the Swoosh beyond a logo, to become a symbol of human potential, while Just Do It" transcended being only a slogan to become a mindset embraced by millions worldwide. In his keynote, Hoffman shows us how we can all practice "Emotion by Design," by crafting products, stories, and experiences that make people feel that even their most audacious dreams are possible to achieve.

Speakers:

Nike's Former Chief Marketing Officer | Author of Emotion by Design
The Modern Arena

Presented By:
Keurig Dr Pepper
Tuesday, August 06 4:30pm – 4:45pm

Networking Break

Location: Palos Verdes Prefunction West and South
Tuesday, August 06 4:45pm – 5:30pm

Innovation Forums (choose 1 of 3)

Learning is a lifelong journey, and leadership evolves as well. For Outlook 2024, we have identified some of the best leaders in their respective fields who have agreed to share their tools and secrets to great leadership. These special sessions will surely provide foundational and thought-provoking insight whether you are a seasoned leader or one whose next step is the C-suite.  

Use AI to Measure and Improve Customer Experience and Engagement
Location: Marineland 1

InStore.ai is launching a cutting-edge, AI-based voice technology platform that reveals vital in-store insights from customer and employee interactions. Until now, this level of information has not been available. These actionable insights unveil inefficiencies and identify opportunities for improvement. Powered by an advanced suite of functionalities: search, alerts, dashboards, and other automated tools, this platform is truly groundbreaking. Our retail panel will share how these insights have helped optimize operations, elevate employee engagement, and improve the overall customer experience.

Speakers:

Founder and Managing Partner | Moderator
The Business Accelerator Team

CEO & Co-Founder
InStore.ai

CEO
Mach 1

Chief Technology Officer
Atlantis Management Group

Presented By:
InStore.ai
Spicy Takes 2.0: What Retailers Really Think
Location: Marineland 2

After selling out our Spicy Takes panel last year, we're back again with 2.0! You won’t want to miss this raw, unfiltered conversation about the state of the industry and its near-future outlook. Which new technologies are overhyped, and which ones present actual opportunities? What keeps retailers up at night, and how are they navigating those challenges? This is an opportunity to hear honest feedback from your peers on these topics and more. Get ready for the spiciest panel of the year!

Speakers:

Co-Founder and President | Moderator
Rovertown

Co-Founder & CEO
AXONET

Chief Information Officer
Global Partners LP

Presented By:
Rovertown
Growing Your Digital Footprint: Connecting Convenience Retail Brands and Consumers
Location: Marineland 3

Explore strategies to expand your digital presence and build stronger consumer connections as retailers and brands collaborate. This session will present trends, case studies, and best practices to enhance the operator value proposition through data-driven insights and more personalized consumer engagement. Join loyalty expert Todd Gulbransen, SVP and GM, Consumer Programs and Marketing, at PDI Technologies, as he shares actionable solutions for retail decision makers focused on growth.

Speakers:

Senior Vice President & General Manager, Consumer Programs & Marketing
PDI Technologies

Presented By:
PDI Technologies
Tuesday, August 06 5:30pm – 9:00pm

Networking Reception & Dinner

Location: Palos Verdes Terrace

Join us for an exclusive evening to kick off Outlook 24! Enjoy as we bring together fellow attendees, industry leaders, and subject matter experts outside on the Palos Verdes Terrace. This is your chance to exchange ideas, share experiences, and expand your network in an engaging setting. Enjoy drinks, hors d'oeuvres, dinner and don't forget to check out the Cigar Bar while mingling with our keynote speaker, Greg Hoffman, Nike's former CIO and Author.

Presented By:
Keurig Dr Pepper