Opening General Session
No one knows what the future holds and despite our best efforts to prepare for the unknown, the future plays out in unexpected ways. All too often, the success and failure of an organization comes down to its ability to manage uncertainty and effectively identify how external—and seemingly unrelated—trends could have significant impacts to one’s business. In this compelling keynote, Sheryl Connelly reveals her secrets for how to think like a futurist, providing audiences with the expertise and strategies necessary for effectively anticipating change. From the 10 mega trends that could change the world as we know it before the year 2050 (which is a lot sooner than it seems), to perspective that will forever change one’s approach to long-term planning and strategy, Connelly delivers the insights necessary for organizations across industry sectors to thrive, innovate and remain relevant.
In March of 2020, the Covid-19 pandemic shut down large swaths of the U.S. Economy. Consumer behavior and buying habits changed almost overnight as did the way firms operate their businesses. In this presentation we look at how convenience store operators responded to the pandemic and examine their resulting performance. We explore which of the many changes that occurred during Covid are likely to be permanent and how that will impact the way convenience stores do business in the future.
With the country moving toward an electrified future what happens to the traditional fuel island? Will there be a forecourt in an EV world? What will be tomorrow’s interplay between the motorist and the retail store? What is the future for combustible engines? And, is it time for the convenience channel to panic?
Closing General Session
Covid sprung a new reality – and an opportunity. Our retail channel needed to get better at customer engagement. Over the past 20 months, we have launched mobile ordering, self-checkout, home delivery, drive-thru and curbside pickup. What does this mean for the c-store business model? What’s the future of in-store foot traffic? And will the changes drive the greatest wedge in our channel’s history between the haves and have nots?
Our session tackles the future of convenience and the new definition of retail relevance.
Named one of the “50 Most Powerful Women in Corporate America,” Cynthia Marshall is widely recognized for her visionary leadership and ability to get things done. As a dynamic force for inclusion and diversity, Marshall become the CEO of the Dallas Mavericks in March 2018 and set her sights on a culture transformation. Cynthia’s commitment to values-based leadership has been shaped by the challenges she faced in her own upbringing, and the investment others made in her… today she pays it forward by providing that same support to leaders across industries. In this conversation, Cynthia joins us to share her story and the lessons she learned along the way.