Early Arrival Reception
This premier top-to-top networking event is a conference favorite because it provides an initial gathering with industry colleagues—old and new. Enjoy fabulous hors d’oeuvres and beverages while surrounded by a magnificent backdrop of the Blue Ridge Mountains. This is the perfect opportunity to reconnect and have a casual, enlightening conversation before setting off for dinner at one of the many resort options.
Special Events (comming soon!)
Every activity within the OL agenda is an opportunity to expand your professional network. Whichever you choose, you'll be surrounded by the convenience industry's best and brightest. Don't miss this opportunity to meet new friends, chat with old ones and, most importantly, have fun. Approximately 8-10 weeks prior to the Conference, guests will receive an invitation to register for the outing of their choice. Please be aware that capacity is limited and excursions will be available on a first-come, first-served basis; pre-registration will be required for each activity. Please note, pre-registration for special events is required. You are also required to check-in for each special event at the special event desk the morning of your selected activity to secure your spot. If you do not check-in at least 10 minutes prior to bus departure time, you forfeit your place to an attendee on the wait list.
Design is not just a verb – it is a way of thinking. In this interactive session, Kellogg School of Management Professor and IDEO Business Designer David Schonthal will highlight some of the fundamentals of Design Thinking and discuss how they can be applied to everything from products and services to business models. We’ll explore how we can apply these principles across a variety of industries, in small companies and large enterprises alike. You don’t need a background in design or engineering to benefit from this session – you just need a bit of curiosity and a desire to view the world through a more human-centered lens.
In this session, we will get to know more about the USO of North Carolina. Founded in 1941, they are the lead organization charged with supporting military servicemen and servicewomen in the state of North Carolina. Eleven percent of U.S. active-duty military forces call North Carolina home. With seven major military installations, North Carolina has the fourth-largest demographic of active- and reserve-duty components in the country.
The USO of North Carolina is an independent 501(C)(3) organization chartered by USO Arlington as a self-sustaining separate operating entity. USO of North Carolina is wholly reliant on funding from private grants, donations, corporate gifts and sponsorships, and fundraisers. It receives no direct funding from the national USO or from the government.
Join us to hear more about this incredible organization and how you can align your brand with this cause.
No one knows what the future holds and despite our best efforts to prepare for the unknown, the future plays out in unexpected ways. All too often, the success and failure of an organization comes down to its ability to manage uncertainty and effectively identify how external—and seemingly unrelated—trends could have significant impacts to one’s business. In this compelling keynote, Sheryl Connelly reveals her secrets for how to think like a futurist, providing audiences with the expertise and strategies necessary for effectively anticipating change. From the 10 mega trends that could change the world as we know it before the year 2050 (which is a lot sooner than it seems), to perspective that will forever change one’s approach to long-term planning and strategy, Connelly delivers the insights necessary for organizations across industry sectors to thrive, innovate and remain relevant.
One of the world's leading economists and President Trump's outgoing Chairman of the White House Council of Economic Advisors (2017-19), Dr. Kevin Hassett provides audiences with substantive, actionable insights on the future economic landscape. While serving in the White House, Hassett was a key force driving internal and external debate on virtually every economic topic, as well as serving as the top public spokesperson for the White House on economic policy and the state of economy. A renowned tax expert, prior to joining the White House, Hassett served as a senior economist at the Board of Governors of the Federal Reserve and worked on tax policy, fiscal policy, energy issues, and investing in the stock market as an economist at the American Enterprise Institute. Outlook Leadership attendees can expect to be surprised and delighted, as Hassett is frequently heralded for his refreshing sense of humor, leaving audiences informed and engaged.
Do your customers love you? Are they loyal? And what are you doing to differentiate your customer experience? Our 15th annual Intouch-CSP Insight Mystery Shop is expanding beyond execution into emotion, exploring the ways leading chains are creating a memorable consumer experience. Offering exclusive analysis of 10 leading chains, Intouch Insight CEO Cameron Watt shares what customers say they want from convenience stores—and who is delivering on their demands. The Intouch-CSP Customer Experience Award will be handed out to this year’s mystery shop winner.
Innovation Forums (choose 1 of 6)
Learning is a lifelong journey, and leadership evolves as well. For Outlook 2020, we have identified some of the best leaders in their respective fields who have agreed to share their tools and secrets to great leadership. These special sessions will surely provide foundational and thought-provoking insight whether you are a seasoned leader or one whose next step is the C-suite.
Recently, Netflix quietly deleted all the remaining user reviews on its service. And just like that, CEO Reed Hastings completed the latest shift in his company’s ever evolving strategy: away from the wisdom of crowds in its content recommendations, in favor of the wisdom of the machine. The algorithm is now firmly in charge at Netflix—as it increasingly is across the economy. The implications of artificial intelligence and the rise of the algorithm have never been more relevant, more important, or more complex. Discussion and consternation about AI has reached culture-wide status, and an essential, worthwhile dialogue. Yet in the big picture, the bottom-line is irrefutable: Tech’s newest wave is upon up, and there’s no going back. Whether you run a big public company or a nascent startup, whether you are inside academia or in the nonprofit world, whether you oversee a team or contribute to the operations of an enterprise, understanding AI’s emergence is central for all of us. In this presentation, Robert Safian explores five lessons that underscore how AI and the algorithm is redefining business and organizational leadership—including the biggest lesson every leader and businessperson needs to grapple with to thrive in this era.
A Touch of Home Kits: USO Packing Event
Join Outlook Leadership and its spotlight charity, USO of North Carolina, in packing “A Touch of Home Kits” for military members who are being deployed. What better way to extend your reach than to provide support to our nation’s military? We will pack various snacks and personal items in bags, along with notes written by you. All participants will fold small flags that fit into the pockets of service members’ uniforms when they are in the fields and act as a constant reminder that their country is with them and that they are connected to home. This fun event requires no prior experience and will change the way you think about snacks and what flags mean to our warriors when they are away from home. Our goal is make 1,000 kits. These kits are critical elements of building morale and letting our military know how much we appreciate their sacrifice. Please join us.
Nearly 20 years ago, Jim Collins sparked our imagination and challenged long-held leadership views in his transformative magnum opus, Good to Great. But in the era of hyper me-ism and customized-centric approach, is “great” good enough? Many of Collins’ shining examples from his 2001 must-read are no longer around - five-star companies dimmed by rapidly unfolding retailing dynamics.
Our executive panel features leaders not afraid to challenge their own companies’ success. It’s their success, in fact, that propels them to continually think differently, to confront the paradox of excellence, to invest in fresh talent and technology, and to always think about the customer of tomorrow. Our discussion will capture the biggest opportunities and gravest concerns influencing our top convenience executives, from the profundities of artificial intelligence to accelerating changes in customer expectations to intensifying consolidation in the convenience space.
Admiral William H. McRaven eloquently draws on his extensive career of 37 years of service as a Navy SEAL. The discussion addresses issues such as U.S. foreign policy, the current geopolitical landscape, leadership during high-stress situations, risk management, teamwork, resilience in the face of adversity, resourcefulness, personal accountability, and the determination to succeed.