Tuesday, August 06 6:00am – 7:30am

Golfer's Breakfast

Location: Palos Verdes Terrace

For those golfing, please join us for breakfast on the Palos Verdes Terrace before heading to the golf course. 

Tuesday, August 06 6:15am – 12:30pm

Special Events

Every activity within the OL agenda is an opportunity to expand your professional network. Whichever you choose, you'll be surrounded by the convenience industry's best and brightest. Don't miss this opportunity to meet new friends, chat with old ones and, most importantly, have fun. Approximately 5-7 weeks prior to the Conference, guests will receive an invitation to register for the outing of their choice. Please be aware that capacity is limited and excursions will be available on a first-come, first-served basis. Please note, pre-registration for special events is required. You are also required to check-in for each special event at the special event desk the morning of your selected activity to secure your spot. If you do not check-in at least 10 minutes prior to bus departure time, you forfeit your place to an attendee on the wait list.

Tuesday, August 06 7:00am – 7:00pm

Registration & Information Desk

Location: Palos Verdes Prefunction West and South
Tuesday, August 06 7:30am – 9:00am

Special Events Breakfast

Location: Palos Verdes Terrace
Tuesday, August 06 2:00pm – 2:45pm

Innovation Forums (choose 1 of 3)

Learning is a lifelong journey, and leadership evolves as well. For Outlook 2024, we have identified some of the best leaders in their respective fields who have agreed to share their tools and secrets to great leadership. These special sessions will surely provide foundational and thought-provoking insight whether you are a seasoned leader or one whose next step is the C-suite.  

Option 1
Presented By:
NCR Voyix
Option 2
Option 3
Tuesday, August 06 2:45pm – 3:00pm

Networking Break

Location: Palos Verdes Prefunction West and South
Tuesday, August 06 3:00pm – 4:30pm

Opening General Session

Location: Palos Verdes Ballroom
Future Retail Dynamics: Unpacking Consumer Influence on Macroeconomic Trends
Location: Palos Verdes Ballroom

In 2023, inflation cooled from 40-year highs despite consumer spending and employment continuing to defy expectations. The question on everyone's minds is whether United States can continue to gain momentum over the next 12 to18 months given potential shifts in international prospects and U.S. policy. In his mid-year overview of the U.S. economy, Arjun Chakravarti will discuss why he believes unprecedented differences in U.S. consumers' sentiment and personal circumstances (consumer costs, job prospects and accrued wealth) can tell us whether we are looking at breakout growth, stagnation or prolonged inflation both for retail spend and the broader macroeconomy.  

Speakers:

Managing Partner
COGKNITION

Emotion By Design - Creative Leadership Lessons from a Life at Nike

In this captivating and empowering talk, Greg shares invaluable lessons and stories that illustrate the transformative power of creativity, drawing from his extensive three-decade experience at Nike. Throughout his time there, Nike succeeded in infusing its brand with profound emotion, elevating the Swoosh beyond a logo, to become a symbol of human potential, while Just Do It" transcended being only a slogan to become a mindset embraced by millions worldwide. In his keynote, Hoffman shows us how we can all practice "Emotion by Design," by crafting products, stories, and experiences that make people feel that even their most audacious dreams are possible to achieve.

Speakers:

Nike's Former Chief Marketing Officer | Author of Emotion by Design
The Modern Arena

Tuesday, August 06 4:45pm – 5:30pm

Innovation Forums (choose 1 of 3)

Learning is a lifelong journey, and leadership evolves as well. For Outlook 2024, we have identified some of the best leaders in their respective fields who have agreed to share their tools and secrets to great leadership. These special sessions will surely provide foundational and thought-provoking insight whether you are a seasoned leader or one whose next step is the C-suite.  

Option 1
Option 2
Presented By:
Rovertown
Option 3
Presented By:
PDI Technologies
Tuesday, August 06 5:30pm – 6:30pm

Networking Reception

Location: Palos Verdes Terrace
Tuesday, August 06 6:30pm – 9:00pm

Networking Dinner

Location: Palos Verdes Terrace
Wednesday, August 07 7:30am – 6:00pm

Registration & Information Desk

Location: Palos Verdes Prefunction West and South
Wednesday, August 07 7:30am – 8:30am

Networking Breakfast

Location: Palos Verdes Terrace
Wednesday, August 07 8:30am – 10:00am

General Session

Location: Palos Verdes Ballroom
Maximizing Revenue with Innovative Infrastructure in C-Stores

Explore the future of convenience stores with Allie Kelly, Executive Director of The Ray, as she unveils strategies for revenue growth through advanced infrastructure. Learn how implementing solutions like highway solar arrays and recycled tire asphalt can drive profitability in your store. Discover the potential of roadside solar installations and eco-friendly parking lots to not only boost revenue but also enhance your bottom line. Don't miss this opportunity to pave the way for a more lucrative future in transportation and retail.

Speakers:

Executive Director
The Ray

Wednesday, August 07 10:00am – 10:15am

Networking Break

Location: Palos Verdes Prefunction West and South
Wednesday, August 07 10:15am – 11:00am

Innovation Forums (choose 1 of 3)

Learning is a lifelong journey, and leadership evolves as well. For Outlook 2024, we have identified some of the best leaders in their respective fields who have agreed to share their tools and secrets to great leadership. These special sessions will surely provide foundational and thought-provoking insight whether you are a seasoned leader or one whose next step is the C-suite.  

Option 1
Presented By:
Zebra Technologies
Option 2
Presented By:
Upside
Factors Supporting the Continued M&A Activity & Valuations in the Industry
Presented By:
Matrix Capital Markets Group, Inc.
Wednesday, August 07 11:00am – 11:30am

Networking Break

Location: Palos Verdes Prefunction West and South
Wednesday, August 07 11:30am – 12:15pm

Innovation Forums (choose 1 of 3)

Learning is a lifelong journey, and leadership evolves as well. For Outlook 2024, we have identified some of the best leaders in their respective fields who have agreed to share their tools and secrets to great leadership. These special sessions will surely provide foundational and thought-provoking insight whether you are a seasoned leader or one whose next step is the C-suite.  

Option 1
Presented By:
Stuzo
Option 2
Presented By:
RELEX Solutions
Option 3
Wednesday, August 07 12:15pm – 1:15pm

OL Connect: Networking Lunch

Location: Palos Verdes Ballroom
Wednesday, August 07 12:30pm – 2:05pm

Invite Only: 1:1 Networking Meetings

Location: Palos Verdes Terrace
Wednesday, August 07 2:15pm – 3:00pm

Innovation Forums (choose 1 of 3)

Learning is a lifelong journey, and leadership evolves as well. For Outlook 2024, we have identified some of the best leaders in their respective fields who have agreed to share their tools and secrets to great leadership. These special sessions will surely provide foundational and thought-provoking insight whether you are a seasoned leader or one whose next step is the C-suite.  

Option 1
Presented By:
Steritech
Option 2
Presented By:
Paytronix
Option 3
Wednesday, August 07 3:00pm – 3:30pm

Networking Break

Location: Palos Verdes Prefunction
Wednesday, August 07 3:30pm – 5:30pm

General Session

Location: Palos Verdes Ballroom
Excellence Unveiled: Intouch-CSP Customer Experience Award

Who are the top operators in our industry?  In this session we will invite the three finalists on stage for the announcement of the winner of the annual Intouch-CSP Customer Experience Award.  Before presenting the award, we will analyze store execution across multiple dimensions and tackle industry challenges head-on. Offering exclusive analysis across leading chains, Intouch Insight President & CEO Cameron Watt shares how customer expectations are changing and how and where c-stores must continue to adapt.

Speakers:

President & CEO
Intouch Insight

Presented By:
Altria Group Distribution Company
C-Suite in the Hot Seat

Get ready for a high-octane session where C-suite executives take center stage! Join Abbey Lewis and Derek Gaskins for a rapid-fire Q&A with top-level executives. This dynamic discussion will delve into the most pressing challenges, innovative strategies, and future visions of industry leaders.

From mastering disruptions to fueling growth, these leaders will reveal their insights, lessons learned, and actionable recommendations. Brace yourself for an engaging session that guarantees to ignite inspiration and deliver valuable insights.

Speakers:

Chief Marketing Officer | Moderator
Yesway

Vice President of Content Strategy | Moderator
Informa Connect

Wednesday, August 07 5:30pm – 6:30pm

Happy Hour

Location: Palos Verdes Terrace
Wednesday, August 07 6:15pm – 9:00pm

Dinner on Your Own

Enjoy a number of on-site dining options at Terranea. Click here to learn more and make reservations.

Thursday, August 08 7:30am – 10:30am

Registration & Information Desk

Location: Palos Verdes Prefunction West and South
Thursday, August 08 8:00am – 9:15pm

Networking Breakfast

Location: Palos Verdes Terrace
Thursday, August 08 9:30am – 10:30am

Closing General Session

Location: Palos Verdes Ballroom
Finding Your Greatness

Faced with inflationary pressures and consumer uncertainty, the convenience community is facing stresses that stretch beyond the normal competitive rhythms. Our costs our higher, consumer spend is tighter and expectations have rarely been greater.
So, what are we doing?

 

Some retailers are seizing the opportunity and pursuing greatness. In recent years, BP has expanded its U.S. retail landscape, gaining full control of Thorntons and TravelCenters of America, in addition to its legacy ampm stores. The company has been rolling out new in-store programs, expanding EV and embracing a new tomorrow.
 

Dash In has transformed over the past half-dozen years from a reputable fuel marketer with a steady retail presence to one of the industry’s leading mid-size operators, competing against the likes of Wawa, Royal Farms and Sheetz.
We talk to the leaders behind these companies’ retail transformations and explore what’s exciting them about the future of convenience.

Speakers:

Vice President, Retailer Relations & Event Content Director | Moderator
Informa Connect

Senior Vice President and Chief Digital Officer
Murphy USA

CEO
The Wills Group

Recognizing the Risk: Threat Assessment & Management in the Workplace

Gain valuable insights into Threat Assessment & Management within the retail industry as Frank Patercity, Director of Corporate Security at Kroger, leads this informative session.  Discover how a systematic approach is vital for identifying, assessing, and managing risks that can impact operations, assets and personnel in C-stores and retail settings.  Frank will share insights on the critical importance of managing threats and concerning behavior and offer strategies on Active Assailant response & prevention.  Learn how implementing these measures can enhance resilience, minimize vulnerabilities, and create a safer environment for employees and customers, safeguarding business continuity, reputation, and profitability.

Speakers:

Director of Corporate Security
Kroger

Generations Unplugged: Insights from a Consumer Panel

Abbey Lewis hosts a vibrant discussion featuring a diverse consumer panel, each representing a different generation—Gen Z, Millennials, Gen X, and Baby Boomers. They'll dive deep into the hottest topics driving the convenience store industry, sharing invaluable insights into consumer trends, preferences, and behaviors.
 
Don't miss this opportunity to gain actionable knowledge and strategic insights that can propel your business forward in today's fiercely competitive environment.
 
Submit your questions for the panelists before the conference or engage in real-time Q&A on the conference app during the session. Join us for an experience that promises to illuminate the path to success in the ever-evolving world of convenience retail.

 

SUBMIT QUESTIONS HERE
Speakers:

Vice President of Content Strategy | Moderator
Informa Connect

Thursday, August 08 10:35am – 12:00pm

Networking Lounge Tear Down

Location: Palos Verdes Prefunction West and South