Sunday, August 11 12:00pm – 6:30pm

Registration and Information Desk

Location: Sammons Registration
Presented By:
Altria Group Distribution Company
Matrix Capital Markets Group, Inc.
McLane Company, Inc.
Sunday, August 11 12:00pm – 6:30pm

Social Enterprise Partnership Desk

Presented By:
Mars Wrigley
Nestlé Waters North America
Sunday, August 11 5:00pm – 6:30pm

Early Arrival Reception

This premier top-to-top networking event is a conference favorite because it provides an initial gathering with industry colleagues—old and new. Enjoy fabulous hors d’oeuvres and beverages while surrounded by a magnificent backdrop of the Blue Ridge Mountains. This is the perfect opportunity to reconnect and have a casual, enlightening conversation before setting off for dinner at one of the many resort options.

Presented By:
DIRECTV/AT&T
Sunday, August 11 6:30pm – 7:00pm

Dinner on Your Own

Be sure to check the Outlook Event App for hotel and local restaurant suggestions!

Monday, August 12 7:30am – 7:30pm

Registration and Information Desk

Location: Sammons Registration
Presented By:
Altria Group Distribution Company
Matrix Capital Markets Group, Inc.
McLane Company, Inc.
Monday, August 12 7:30am – 7:30pm

Social Enterprise Partnership Desk

Location: Sammons Registration
Presented By:
Mars Wrigley
Nestlé Waters North America
Monday, August 12 7:30am – 9:00am

Continental Breakfast

Location: Edison and Mountain View Terrace
Monday, August 12 8:00am – 12:00pm

Special Events (choose 1 of 6)

Every activity within the OL agenda is an opportunity to expand your professional network. Whichever you choose, you'll be surrounded by the convenience industry's best and brightest. Don't miss this opportunity to meet new friends, chat with old ones and, most importantly, have fun.

 

Approximately 8-10 weeks prior to the Conference, guests will receive an invitation to register for the outing of their choice. Please be aware that capacity is limited and excursions will be available on a first-come, first-served basis; pre-registration will be required for each activity.

 

Please note, pre-registration for special events is required. You are also required to check-in for each special event at the special event desk the morning of your selected activity to secure your spot. If you do not check-in at least 10 minutes prior to bus departure time, you forfeit your place to an attendee on the wait list.

Option 1: Golf Tournament

Sign up to play golf at the Omni Grove Park Golf Course, where you can build meaningful business relationships while enjoying breathtaking views. Prepare for some light competition and an unforgettable morning.

 

6:15am - 7:30am Breakfast, check-in and warmup 

 

7:30am - 7:45am Cart assignments and rules

 

8:00am Tournament begins (Shotgun Start) 



12:00pm - 2:00pm Continuous bus departures every 15-20 minutes to Seely Pavilion



12:30pm - 2:00pm Networking lunch 

Presented By:
Advantage Solutions
Altria Group Distribution Company
Jack Link's Protein Snacks
McLane Company, Inc.
InComm
Matrix Capital Markets Group, Inc.
Punchh
Skupos
Vixxo
Steritech
Option 2: Biltmore Revealed House and Rooftop Tour

Sign up to tour the Biltmore house—including the archives and unrestored rooms—and learn how estate staff care for America’s largest home. Discover a century of preservation efforts, including room restoration projects, and what it took to provide the hospitality enjoyed by family and friends. Then make your way up the stairs to see breathtaking views on the rooftop. Following the tour, enjoy some treats and shopping at Biltmore's Antler Hill Village. 

 

8:00am - 8:30am Check-in and breakfast

 

8:30am - 8:45am Bus loading

 

8:45am  Departure

 

9:00am - 11:30am Tour

 

11:30am - 12:30pm Shopping and refreshments

 

12:30pm Departure

 

12:45pm Arrival to Omni Grove Park

 

Presented By:
Hatch
Option 3: Guided Hike at Biltmore House

Enjoy a refreshing hike as you explore Biltmore house’s beautiful landscape, forests and farmlands on the historic west side of the estate. A visit to Biltmore's own creamery will follow, where you can  enjoy housemade smoothies and treats.

 

8:00am - 8:30am Check-in and breakfast

 

8:30am - 8:45am Bus loading

 

8:45am Bus departure

 

9:00am - 11:00am Hike

 

11:00am - 11:45am Stop by creamery for drink 

 

11:45am Bus departure

 

12:00pm Arrival to Omni Grove Park 

Option 4: Guided River Float Trip

Start your morning with a refreshing guided tour on a 3-mile rafting river trip. 

 

8:30am - 9:00am Check-in and breakfast 

 

9:00am - 9:15am Bus loading

 

9:15am Bus departure

 

9:30am - 11:45am River float

 

11:45am Bus departure

 

12:00pm Arrival to Omni Grove Park 

Option 5: Shooting Clays Experience 

Test your sharpshooting ability and learn from trained instructors during this unique sporting clays clinic at the Biltmore house.

 

8:30am - 9:00am Check-in and breakfast 

 

9:00am - 9:15am Bus loading

 

9:15am Bus departure

 

9:30am - 11:45am Shooting clays

 

11:45am Bus departure

 

12:00pm Arrival to Omni Grove Park 

Option 6: Vine to Wine Tour and Tasting 

Discover how Biltmore grapes became award-winning wines while visiting areas on the estate not normally seen by guests. Experience a trip to the vineyards, as well as a walking production tour and abundant opportunities to sample a variety of wines. The Biltmore house comprehensive tour concludes with a Premium Grand Tasting Seminar featuring some of Biltmore's highest-rated vintages accompanied by a selection of artisanal cheeses and chocolate truffles. 

 

9:00am - 9:30am Check-in and breakfast 

 

9:30am - 9:45am Bus loading

 

9:45am Departure 

 

10:00am - 12:00pm Tour and tasting

 

12:00pm Departure 

 

12:15pm Arrival to Omni Grove Park 

Monday, August 12 12:30pm – 2:00pm

Networking Lunch

Monday, August 12 2:00pm – 2:30pm

New Attendee Welcome & Introduction to Outlook

As a first-time attendee, please join the Outlook Leadership team ahead of the All Attendee Mixer for a preview of the coming days’ agenda and opportunities.

Monday, August 12 2:30pm – 3:30pm

All Attendee Mixer 

With a special welcome extended to our first time participants, all conference attendees meet in the Networking Lounge to kick off an amazing  Outlook Leadership Conference. Everyone – retailers and sponsors - reunite with old friends and make new connections as we get the conference off to a great start. 

Monday, August 12 3:45pm – 5:30pm

General Session

Location: Heritage Ballroom
Special Report: The Era of Disruption: Is Your Business Built for Growth?

With online purchasing and customer dis-loyalty surging, the brick-and-mortar convenience industry is in flux. In a channel laden with under-capitalized legacy locations, some chains are pouring millions of dollars into new store designs and remodels, while others are exiting at an historic pace.

 

Underscoring this tension are the stores themselves. In a groundbreaking study, CSP and Technomic deliver key insights on internal growth strategies and store design – from mobile ordering and self-checkout to drive-thru and car wash. We also delve into capital investment initiatives and external growth strategies including NTIs, acquisitions and divestitures of underperforming assets.

 

This exclusive report captures potential strategies for multiple business models, from small, gas-free urban stores to expansive suburban sites with seating. Driving this dynamic presentation is the fundamental question: How must the convenience industry evolve its assets and offerings to compete effectively in the new age of retail? 

Speakers:

Principal
Technomic

Vice President, Retailer Relations
Winsight Media

Presented By:
McLane Company, Inc.
Skupos
Value Creation: The Changing Role of Real Estate

Real estate ownership has long been a fundamental component of shareholder value creation in the c-store industry. Disruption brought by advances in technology and the resulting changes in consumer behavior have forced retailers to reexamine nearly all aspects of their business as they look to build a sustainable company for the next decade and beyond. In this session, George Overstreet and Tom Kelso will discuss the role of real estate in value creation now and in the future with the goal of challenging conventional assumptions.  

Speakers:

President
Matrix Capital Markets Group, Inc.

Walker Professor in Growth Enterprises
University of Virginia, McIntire School of Commerce

Presented By:
Matrix Capital Markets Group, Inc.
Monday, August 12 5:30pm – 6:00pm

Networking Break

Location: Edison and Mountain View Terrace
Monday, August 12 6:00pm – 6:45pm

General Session

Location: Heritage Ballroom
Resilient Leadership: Prepare Today - Prevail Tomorrow

From global and domestic terrorist threats to natural disasters, we face new risks to our individual, community and economic security each day. And while no one can predict what’s around the corner, we can prepare. Lt. Gen. Honoré believes that strong leadership, guided by clarity of purpose and practical tactics, are the keys to overcoming adversities by being better prepared and more resilient. In this presentation, Gen. Honoré connects his 37 years of decorated military leadership—including the crucial role in managing New Orleans’ relief efforts post Hurricane Katrina. He uses the natural disasters and man-made tragedies dominating global headlines to reveal critical strategies. In the process, he transforms individuals and helps organizations prepare, react, and rebound effectively, so they can move forward with success. 

Speakers:
Presented By:
Altria Group Distribution Company
Monday, August 12 6:45pm – 7:15pm

Meet & Greet with Lt. General Russel L. Honoré, USA (Ret.) 

Monday, August 12 6:45pm – 7:30pm

Networking Reception

Join industry leaders in the Networking Lounge to toast a great day and enjoy unprecedented networking.

Monday, August 12 7:30pm – 8:30pm

Networking Dinner

Location: Mountain View Terrace

The mountain views will be appreciated during dinner on the terrace—as will great business discussions and continued networking.

Tuesday, August 13 6:30am – 7:00am

Outlook Running Club

Tuesday, August 13 7:00am – 6:00pm

Social Enterprise Partnership Desk

Location: Sammons Registration
Presented By:
Mars Wrigley
Nestlé Waters North America
Tuesday, August 13 7:00am – 8:00am

Networking Breakfast

Location: Edison and Mountain View Terrace
Tuesday, August 13 7:00am – 6:00pm

Registration and Information Desk

Location: Sammons Registration
Presented By:
Altria Group Distribution Company
Matrix Capital Markets Group, Inc.
McLane Company, Inc.
Tuesday, August 13 8:00am – 9:45am

General Session

Location: Heritage Ballroom
Embracing Change and the Future of Fuels

After a record year of fuel profits, changes in export policy and facility vulnerabilities, what is in store for fuel marketers the remainder of this year and the start of 2020? OPIS Global Head of Energy Analysis Tom Kloza, known for forecasting the 2015 crude collapse, gives us his unique, candid and irreverent predictions for what is ahead.

Speakers:

Global Head of Energy Analysis
Oil Price Information Service (OPIS)

Intouch-CSP Customer Experience Award

Do your customers love you? Are they loyal? And what are you doing to differentiate your customer experience? Our 15th annual Intouch-CSP Insight Mystery Shop is expanding beyond execution into emotion, exploring the ways leading chains are creating a memorable consumer experience. Offering exclusive analysis of 10 leading chains, Intouch Insight CEO Cameron Watt shares what customers say they want from convenience stores—and who is delivering on their demands. The Intouch-CSP Customer Experience Award will be handed out to this year’s mystery shop winner.

Speakers:

President & CEO
Intouch Insight

Presented By:
Intouch Insight
Goodbye Clichés. Hello Real Marketing

Stop repeating those hackneyed marketing clichés: Best of breed, state-of-the-art, one-stop shop, silver bullet.  Marketing our stores is hard and often messy. It means creating a purpose and telling that story through your architecture, merchandising and customer engagement. Sounds simple? Well, consider that most convenience chains run diverse retail networks where stores vary in size, age, scale, and customer demographics. Clearly, crafting a clear message takes more than just some catchy buzzwords.

 

Helping to clear the cobwebs of clichés and craft a clear-eyed retail strategy, Outlook is excited to share some of the best marketers in our industry. 

Speakers:

Vice President, Retailer Relations
Winsight Media

Vice President Retail Operations
Maverik Inc.

Vice President Retail Operations
Wills Group

Vice President, Marketing
Tri Star Energy

Presented By:
Keurig Dr Pepper
Tuesday, August 13 10:00am – 11:00am

Innovation Forums (Choose 1 of 4)

Option 1: Strategic Interventions for Managing Food Safety in Retail Food Operations
Location: Coolidge

Foodborne pathogens pose a risk to both consumers and retail food operators. These pathogens enter establishments via different vectors, and controlling these vectors is critical for reducing risk for contamination. While basic hygiene is foundational for pathogen control, heightened consumer expectations and awareness necessitates adoption of new and improved control measures. This presentation will cover key components of an ideal food safety system within a retail food establishment, including technologies available to operators.

Speakers:

Executive Director Food Safety – Chipotle
Food Safety Systems, LLC

Presented By:
GOJO Industries
Option 2: Loyalty 3.0 – Drive Even More Visits with 1-to-1 Marketing
Location: Eisenhower

In this session, learn how leading brands use machine learning and marketing automation to drive higher customer spend and visit frequency. The way customers want to be engaged has evolved. A more personalized and authentic approach is required to motivate a change in customer behavior. Walk away with an understanding of how loyalty 3.0 drives more visits.

Presented By:
Paytronix Systems
Option 3: Modern Digital Infrastructure for the Digital Storefront of the Future
Location: Hoover

Join Stuzo and leading Convenience and Fuel Retail executives for a thought provoking panel discussion on the current state of digital innovation, modern digital infrastructure to empower the enterprise to evolve and compete, and the digital storefront modalities that retailers see as most transformative.

Speakers:

VP Sales and Business Development
Stuzo

Director of Fuel
Kum & Go LLC

Director, Marketing & Advertising | Panelist
Kwik Trip, Inc.

Executive Vice President
Delek US Holdings

Vice President-Finance/CFO
QuikTrip Corporation

Presented By:
Stuzo
Option 4: Frontline Employee Retention - Communication and Engagement in Today's Digital Workplace
Location: Roosevelt

With unemployment at an all-time low, Fuel/Convenience store brands continue to struggle to find and employ top talent. Once you find them, you need to retain your top employees in order to deliver a consistent customer experience and elevate your brand. In today's digital and social environments, teams communicate and engage differently. You need to evolve in order to meet their expectations. The break room has gone digital! Come find out how you can enhance communication and engagement with your front-line work force and retain your best employees.

Speakers:

VP of Sales - U.S.
Speakap

Presented By:
Speakap
Tuesday, August 13 11:00am – 11:30am

Networking Break

Location: Edison and Mountain View Terrace
Tuesday, August 13 11:30am – 12:30pm

Innovation Forums (Choose 1 of 4)

Option 1: In-store Strategies: Elevating the Experience
Location: Coolidge

Convenience stores are required to meet myriad consumer demands today: The need for speed now co-exists with the desire for stay-a-while amenities. Learn how consumers are seeking to satisfy both need states and hear from leading operators how media, seating and other features elevate the patron experience and increase the location’s relevance for the consumer.

Presented By:
DIRECTV/AT&T
Option 2: Fund your Loyalty Program with a Smart Payment Strategy
Location: Eisenhower

According to the NACS, industry merchants spent $11 billion on credit card fees in 2018. Credit card companies, well aware of the high cost of customer acquisition, used a significant share of those revenues to fund branded rewards programs – building cardholder loyalty and continued spending to enhance profit margins.


Notably, none of those fees enhanced customer loyalty for the merchants who paid them.


Recognizing merchants’ continuing drive to reduce processing fees, this session will reveal new strategies to leverage payment mechanisms that dramatically reduce transaction costs – while concurrently helping to grow customer loyalty. These strategies enable merchants to:


•Mitigate interchange fees and redirect a share of the savings to boost loyalty programs – and enhance margins


• Leverage private label payments – both gift and debit – to create a cohesive payment experience that’s easy, engaging, even fun for customers


• Create a simple, cohesive mobile experience for consumer, including mobile payment and order-ahead

Speakers:

CMO
ZipLine

Presented By:
ZipLine
Option 3: Incremental Opportunities for Lottery and Online Sports Betting.
Location: Hoover

The continued growth and transformation of the lottery industry, as well as the state by state adoption of online sports betting represents a unique opportunity for retailers to drive traffic to their stores and source incremental revenue. InComm presents the potential of this opportunity to brick and mortar retailers and a suite of products in development to enhance both the lottery and sports betting player experience while strengthening the connection between retailer and consumer.  

Presented By:
InComm
Option 4: Increase Sales and Win the Customer Experience Using Data-Driven, Modern Loyalty
Location: Roosevelt
Speakers:

Co-Founder / CEO
Punchh

Presented By:
Punchh
Tuesday, August 13 12:30pm – 1:30pm

Networking Lunch

Tuesday, August 13 1:00pm – 3:45pm

Spouse Special Events (choose 1 of 2)

Option 1: Spouse Event: Biltmore Revealed Tour and Chocolate/Red Wine Tasting

Sign up to tour the Biltmore house—including the archives and unrestored rooms—and learn how estate staff care for America’s largest home. Following the tour, enjoy a delectable wine and chocolate tasting.

 

1:00pm - 1:15pm - Check-in 

 

1:15pm - Departure 

 

1:30pm - 2:30pm - Tour

 

2:30pm - 3:30pm - Chocolate and red wine tasting

 

3:30pm - Departure 

 

3:45pm - Arrival to Omni Grove Park 

Option 2: Spouse Event: Fresh Floral Arrangement Workshop

Learn from floral design experts how they create the must-see fresh floral arrangements for the Biltmore house and pick up some techniques to impress family and friends at your next event.

 

1:00pm - 1:15pm - Check-in 

 

1:15pm - Departure 

 

1:30pm - 3:30pm - Workshop

 

3:30pm - Departure 

 

3:45pm - Arrival to Omni Grove Park 

Tuesday, August 13 1:30pm – 3:00pm

Networking Lounge and Free Time

Sometimes at a conference, you just need some free time. Use this nonscheduled, unstructured time to check email, exercise or connect with fellow attendees in the Networking Lounge.  

Tuesday, August 13 2:45pm – 4:30pm

General Session

Location: Heritage Ballroom
Will CBD Save Your Bottom Line?

The CBD (cannabidiol) market is surging, moving out of the shadows and into mainstream retail. Big-name drug retailers CVS and Walgreens have announced they will carry the nonintoxicating CBD products, and industry analysts predict the market could hit $22 billion in sales by 2022.

 

Is CBD a new category for convenience, and will it help shore up declines in tobacco and fuel? Learn answers to those questions as we explore the legal and regulatory hurdles and hear what it will take to develop this new category in your stores. In an exclusive fireside chat, Bonnie Herzog, managing director of equity research for Wells Fargo, and Brent Johnson, chief executive officer, Hoban Law Group, a law firm versant in the area of CBD and cannabis, explore CBD's potential in the brick-and-mortar space.

 

During the session, we'll cover the following:

 

•              What exactly is CBD?

 

•              What are the market opportunities?

 

•              What is the likely regulatory landscape? 

Speakers:

Managing Director of Equity Research
Wells Fargo Securities, LLC

Chief Executive Manager
Hoban Law Group

“Outlook Gives Back…” Meet Our Social Enterprise Partner: The USO of North Carolina

In this session, we will get to know more about the USO of North Carolina. Founded in 1941, they are the lead organization charged with supporting military servicemen and servicewomen in the state of North Carolina. Eleven percent of U.S. active-duty military forces call North Carolina home. With seven major military installations, North Carolina has the fourth-largest demographic of active- and reserve-duty components in the country.

The USO of North Carolina is an independent 501(C)(3) organization chartered by USO Arlington as a self-sustaining separate operating entity. USO of North Carolina is wholly reliant on funding from private grants, donations, corporate gifts and sponsorships, and fundraisers. It receives no direct funding from the national USO or from the government.

Join us to hear more about this incredible organization and how you can align your brand with this cause.

Speakers:

Vice President of Trade Development | Honorary Co-chair
Mars Wrigley Confectionery

Presented By:
Mars Wrigley
Nestlé Waters North America
Tuesday, August 13 4:30pm – 6:00pm

Special Events (choose 1 of 2)

Option 1: A Touch of Home Kits: USO Packing Event

Join Outlook Leadership and its spotlight charity, USO of North Carolina, in packing “A Touch of Home Kits” for military members who are being deployed. What better way to extend your reach than to provide support to our nation’s military? We will pack various snacks and personal items in bags, along with notes written by you. All participants will fold small flags that fit into the pockets of service members’ uniforms when they are in the fields and act as a constant reminder that their country is with them and that they are connected to home. This fun event requires no prior experience and will change the way you think about snacks and what flags mean to our warriors when they are away from home. Our goal is make 1,000 kits. These kits are critical elements of building morale and letting our military know how much we appreciate their sacrifice. Please join us.

 

Presented By:
BIC Consumer Products
Clif Bar & Company
Convenience Valet
Jack Link's Protein Snacks
Kellogg Company
Mars Wrigley
Ovention, Inc.
Perfetti Van Melle
Option 2: Mergers & Acquisitions in the Convenience-Store Sector: Is Consolidation Here to Stay?

The convenience-store sector continues to experience a period of rapid consolidation. National and regional operators, foreign strategic buyers and institutional private-equity investors, among others, have had a voracious appetite to grow through acquisition and investment in the space. The evolution of the modern convenience store has come full circle as valuations have reached heightened levels even at a time when industry operators face numerous headwinds, unprecedented competition and potential disruption by Amazon and others. In this timely and informative panel discussion, senior investment bankers will moderate a panel of top industry consolidators as they discuss the current cycle of convenience-store M&A and the future opportunities and challenges facing those looking to invest capital in the industry. 

Speakers:

Managing Director, Head of Convenience Store & Fuel Products Distribution
Raymond James
615.645.6796

Managing Director
Raymond James
404.240.6864

Presented By:
Raymond James
Tuesday, August 13 6:00pm – 7:30pm

Networking Reception

Outlook Leadership prides itself on placing you among the “right” people. This top-to-top networking reception is placed in a relaxed, executive setting. The atmosphere alone is sure to kick off some important discussions.

Tuesday, August 13 7:30pm – 8:00pm

Dinner on Your Own

Be sure to check the Outlook Event App for hotel and local restaurant suggestions!

Wednesday, August 14 7:00am – 11:30am

Registration and Information Desk

Location: Sammons Registration
Presented By:
Altria Group Distribution Company
Matrix Capital Markets Group, Inc.
McLane Company, Inc.
Wednesday, August 14 7:00am – 10:30am

Social Enterprise Partnership Desk

Location: Sammons Registration
Presented By:
Mars Wrigley
Nestlé Waters North America
Wednesday, August 14 7:00am – 8:15am

Networking Breakfast

Location: Edison and Mountain View Terrace
Wednesday, August 14 8:15am – 9:15am

General Session

Location: Heritage Ballroom
Two Super Bowl Rings and Positive Comps?? How Peyton Manning Became a Leader On and Off the Field

Born into a football family and selected with the first overall pick in the 1998 draft, the legendary quarterback faced high expectations that raw talent alone couldn't satisfy. The future Hall of Famer will reveal how he became a leader on the gridiron and as a successful operator of 31 franchises, striving to live by his credo: "The Most Valuable Player is the one who makes the most players valuable." (If you’re not up on football trivia, Manning is the only five-time NFL MVP.) Being interviewed by Winsight's Chris Keating, a notorious Giants fan, Manning will also likely settle once and for all the debate over who's the better QB, him or his brother Eli.

Speakers:

Two-Time Super Bowl-Winning Quarterback & Five-Time NFL MVP

Wednesday, August 14 9:15am – 9:45am

Networking Break

Location: Heritage Ballroom and Presidents Lounge
Wednesday, August 14 9:15am – 9:45am

Photo Opportunity with Peyton Manning

Wednesday, August 14 9:45am – 11:40am

General Session

Location: Heritage Ballroom
Retailer Executive Panel: Do You Still Have It?

Our panel of top executives dives into the dramatic changes that have ruptured the world of retailing, creating a seismic gulf between the growing and the going. As multiples continue to drive some to the exit doors, others are enjoying historic success. In this session we talk to some of the best, understanding how they are reshaping their business models to adapt to the changing customer and altering retail landscape.

Speakers:

Vice President, Retailer Relations
Winsight Media

Senior Vice President Merchandising & Marketing
QuickChek Corporation

President
EG America LLC

Senior Vice President, General Manager of Get Go
Giant Eagle Inc

Executive Vice President
Delek US Holdings

Social Enterprise Grand Prize Drawing
Speakers:

Vice President of Trade Development | Honorary Co-chair
Mars Wrigley Confectionery

Presented By:
Mars Wrigley
Creating the Future of Commerce

In a world of accelerating change, where we are going and how do we build our organizations to thrive there?

 

Robots, AI and other emerging technologies of the fourth industrial revolution offer the opportunity and risk of transforming the retail industry. Embracing this future for ourselves and our organizations first requires one thing: innovation thinking. As a fifth-generation retailer turned retail futurist, Sterling has worked firsthand with countless retail businesses, including Mitsubishi, P&G and Wakefern, to develop leadership, processes and culture to achieve breakthrough performance amid unprecedented change. Take a journey through the retail value chain with the latest case studies, technologies and business models. And learn how to cultivate innovation thinking to gain perspective and clarity as we create new consumer experiences and redefine what retail is. 

Speakers:

Co-founder
CART (Center for Advancing Retail & Technology)