Sign up to play in the Outlook Leadership Golf Tournament, where you can build meaningful business relationships while enjoying breathtaking ocean views. Prepare for some light competition and an unforgettable morning.

Anthony Scaramucci is an award-winning investor, entrepreneur, lawyer, and author. The son of a construction worker, Scaramucci got his start in finance at Goldman Sachs after graduating from Harvard Law School. He spent 7 years at the firm before venturing out on his own, co-founding both the investment partnership Oscar Capital Management in 1996 as well as the global investment firm SkyBridge Capital in 2005. In this wide-ranging, honest, and often humorous keynote, Scaramucci discusses the lessons he’s learned from his years at the top of the global financial industry, how he applies those lessons to investing and entrepreneurship, and what we can project is next for us in the industry! 

We might not be in flying cars or have robot housekeepers (yet), but tech is everywhere! Our lives are made better by advancements in tech every day! ....or are they? 

As technology grows, leaders must adapt to help make using it more accessible and safer for employees to use and make it more client-focused while saving time. 

This session will cover all things tech and how we can make it work for us! 

In this captivating talk, former mob boss Michael Franzese shares his journey of transformation from a high-ranking member of the Colombo crime family to a motivational speaker and author. Drawing from his personal experiences, Franzese provides a firsthand account of how he developed and executed a massive gasoline tax fraud scheme that defrauded the federal government out of $8 million per week at the height of his criminal career. Franzese discusses how he managed to transition into legitimate business after leaving the mob and offers valuable lessons on ethical leadership and the importance of building strong relationships.

With his engaging storytelling and hard-won wisdom, Franzese inspires audiences to embrace change and strive for success in every aspect of life.

There's a reason why our brains love to get information fast! And our Hot Seat session delivers with burning questions, hot topics, and answers to the industry’s most pressing issues. Steve Holtz and Mitch Morrison sit down with c-store top industry leaders to fire off questions in a mini one-on-one interview. In "blink and you'll miss it" fashion, if you're not here, prepare for some serious FOMO!

In this session, Donna Hood Crecca explores Technomic's top predictions for the future of C-Stores. From contactless payments, EV, food service, and more, you'll gain insights on leveraging these predictions to help C-Stores stay ahead of the curve and remain competitive in an increasingly shifting landscape.

It's no longer science fiction! A.I. burst into the marketing field with text, image, and video generators to revolutionize the way all marketing materials can be produced. By adopting to this tech, we’re able to be faster, more creative, and more efficient…if we know how to properly use it! In this session, branding expert Ernie Harker will introduce you to these new, powerful A.I. tools and explain how to leverage their use for your companies benefit. We might not have robots working in our office, yet, but this is getting us close!

Do your customers love you? Are they loyal? And what are you doing to deliver and differentiate your customer experience? Our 17th annual Intouch Insight-CSP Operational Audit and Mystery Shop evaluates a cross section of store execution and looks at some of the challenges the industry is facing. Offering exclusive analysis of 10 leading chains, Intouch Insight President & CEO Cameron Watt shares what customers want from convenience stores, how convenience stores are meeting their demands, and how new channels are impacting everyone. The Intouch-CSP Customer Experience Award will be handed out to this year’s winner.

In today's hyper-connected world, providing a positive customer experience is crucial for businesses to succeed. But it's no longer enough to simply offer good service or products. We need to transform the way we interact with customers to stay ahead of the competition and meet the ever-changing needs of consumers. This session will explore the key elements of transforming the customer experience. We will discuss strategies to improve customer service, personalize interactions, and implement technology-enabled solutions to create seamless omnichannel experiences.

How we work has been completely transformed in the last few years. Flexibility, benefits, working from home, and work/life balance have all become more important to current employees. And tight labor markets, unfilled jobs, and higher-than-anticipated inflation have made hiring challenging.

In this session, let's put ourselves under a microscope to examine how to hire, retain, and grow the best employees!  

With EVs growing, work habits transforming and Covid (hopefully) disappearing, the c-store industry faces serious questions about its future. Do we invest in EV infrastructure? How do we rebuild lost foot traffic? How do we interface with an increasingly omni-channel economy? And do traditional boxes have a future in an increasingly rewards-driven culture? Four retail leaders share differing strategies and business models on how they are growing their companies and where they are making their investments. What is clear is standing still or little tweaks will not cut it.

Customers are crying at the pump. Fuel margins are shrinking. And EV is becoming more common. So what IS the future of fuel? 

In the eye-opening session, we'll look at the next year and predict what we can expect in fuel. Plus, we'll cover the 3 things that MUST be done to stay ahead!