Sunday, August 09 3:00pm – 6:30pm

Registration & Information Desk

Location: Grand Ballroom Pre-funcition
Presented By:
Matrix Capital Markets Group, Inc.
McLane Company, Inc.
Sunday, August 09 3:00pm – 6:30pm

Social Enterprise Partnership Desk

Location: Grand Ballroom Pre-funcition
Sunday, August 09 5:00pm – 6:30pm

Early Arrival Reception

This premier top-to-top networking event is a conference favorite because it provides an initial gathering with industry colleagues—old and new. Enjoy fabulous hors d’oeuvres and beverages while surrounded by a magnificent backdrop of the Blue Ridge Mountains. This is the perfect opportunity to reconnect and have a casual, enlightening conversation before setting off for dinner at one of the many resort options.

Sunday, August 09 6:30pm – 7:30pm

Dinner on Your Own

Monday, August 10 8:00am – 6:45pm

Registration & Information Desk

Location: Grand Ballroom Pre-funcition
Presented By:
Matrix Capital Markets Group, Inc.
McLane Company, Inc.
Monday, August 10 8:00am – 6:45pm

Social Enterprise Partnership Desk

Location: Grand Ballroom Pre-funcition
Monday, August 10 8:00am – 12:00pm

Special Events (choose 1 of 6)

Every activity within the OL agenda is an opportunity to expand your professional network. Whichever you choose, you'll be surrounded by the convenience industry's best and brightest. Don't miss this opportunity to meet new friends, chat with old ones and, most importantly, have fun. Approximately 8-10 weeks prior to the Conference, guests will receive an invitation to register for the outing of their choice. Please be aware that capacity is limited and excursions will be available on a first-come, first-served basis; pre-registration will be required for each activity. Please note, pre-registration for special events is required. You are also required to check-in for each special event at the special event desk the morning of your selected activity to secure your spot. If you do not check-in at least 10 minutes prior to bus departure time, you forfeit your place to an attendee on the wait list.

Option 1: Golf Tournament
Location: Omni Grove Golf Course

Sign up to play golf at the Omni Grove Park Golf Course, where you can build meaningful business relationships while enjoying breathtaking views. Prepare for some light competition and an unforgettable morning.
 

6:30am - 7:30am: Breakfast, check-in and warmup
7:30am - 7:45am: Cart assignments and rules
8:00am: Tournament begins (Shotgun Start)
12:30pm - 2:00pm: Networking Lunch

Presented By:
Altria Group Distribution Company
CORD Financial Services, LLC
DIRECTV/AT&T
Jack Link's Protein Snacks
Skupos
Steritech
Vixxo
Option 2: Guided Waterfall Hike
Location: Location: Departure from Vanderbilt Wing

The Falls at Dupont State Forest is located between the charming towns of Hendersonville and Brevard. The 10,000-acre Dupont State Forest is home to more than 90 miles of trails, leading adventurous hikers to beautiful waterfalls, tranquil mountain lakes and rushing streams. On this moderate hike, your friendly guides will take you to three of these splendid waterfalls, which were featured in the movies "The Last of the Mohicans" and more recently "The Hunger Games."

7:30am - 7:45am: Check-in and breakfast
7:45am - 8:00am: Bus loading
8:00am: Bus Departure
8:45am - 11:15am: Hike
11:15am: Bus Departure
12:00pm: Arrival to Grove Park Inn

Option 3: Scenic Horseback Riding
Location: Departure from Vanderbilt Wing

Experience fresh mountain air, breathtaking scenery and an old-fashioned down-home friendliness when you go horseback riding in North Carolina's Blue Ridge Mountains.

7:30am - 7:45am: Check-in and breakfast
7:45am - 8:00am: Bus loading
8:00am: Bus departure
8:45am - 11:00am: Horseback Riding
11:30am: Bus departure
12:00pm: Arrival to Grove Park Inn

Option 4: Shooting Clays Experience
Location: Departure from Vanderbilt Wing

Test your sharpshooting ability and learn from trained instructors during this unique sporting clays clinic at the Biltmore house. 

7:45am - 8:15am: Check-in and breakfast
8:15am - 8:30am: Bus loading
8:30am: Bus departure
9:00am - 11:15am: Shooting Clays experience
11:30am: Bus departure
12:00pm: Arrival to Grove Park Inn

Presented By:
Mars Wrigley
Option 5: East Side Guided Hike
Location: Departure from Vanderbilt Wing

Enjoy a refreshing hike as you explore the Biltmore estate's beautiful landscapes, forests and farmlands on the historic east side of the property.

7:45am - 8:15am: Check-in and breakfast
8:15am - 8:30am: Bus loading
8:30am: Bus departure
9:00am - 11:00am: Hike
11:00am - 12:00pm: Free time at Biltmore's Antler Hill Village
12:00pm: Bus departure
12:30pm: Arrival to Grove Park Inn

Option 6: Biltmore Estate: House, Gardens & Winery
Location: Departure from Vanderbilt Wing

Sign up to tour the Biltmore house and view the magnificent beauty of the house, gradens and winery. This excursion includes a self-paced, self-guided audio tour of the restored rooms of the Biltmore house, America's largest privately owned residence. Acres of beautiful gardens and a tour of Biltmore's award-winning winery with a free tasting for those 21 and older add to the exceptional charm of this Estate.

7:45am - 8:15am: Check-in and breakfast
8:15am - 8:30am: Bus loading
8:30am: Bus departure
9:00am - 12:15pm: Biltmore Estate Tour
12:15pm: Bus departure
12:45pm: Arrival to Grove Park Inn

 

Presented By:
Ruiz Food Products, Inc.
Monday, August 10 12:30pm – 2:30pm

Networking Lunch

Monday, August 10 2:30pm – 4:30pm

General Session

The Creative Advantage

Few competitive advantages endure over time. One that clearly lasts, however, is an organization’s creativity—its ability to embrace constraint and changing contexts and use it to fuel innovation, not stifle it.
In this session, Kellogg Professor and IDEO Business Designer David Schonthal will explore how creativity is inherent in all of us—and that intentionally accessing and harnessing it unlocks durable business advantages for managers and organizations alike. In the process, David will share some foundational principles and techniques for business creativity: specifically, asking the right questions, reframing the world around you, identifying ways to make an impact in times of constraint and mustering the confidence to do something about it.

Certain aspects of your organization may not weather all economic cycles—but your company’s creativity will.

Speakers:

Professor of Innovation & Entrepreneurship / Business Designer
Kellogg School of Management / IDEO

Presented By:
McLane Company, Inc.
The New Rules of Retail After Coronavirus

Convenience retail will never be the same after COVID-19. Even after the virus has been defeated and some semblance of normalcy returns, consumers will display new shopping behaviors learned in isolation. Ways in which people travel and meet could change as researchers learn more about the disease.

In this presentation, a panel of some of the industry’s most forward-looking retailers discuss how technology and creative thinking can help bring people and products back together safely, from mobile checkout to a blockchain-powered supply chain and more.

 

 

Presented By:
Keurig Dr Pepper
Monday, August 10 4:15pm – 4:45pm

Networking Break

Monday, August 10 4:45pm – 6:00pm

General Session

“Outlook Gives Back…” Meet Our Social Enterprise Partner: The USO of North Carolina

In this session, we will get to know more about the USO of North Carolina. Founded in 1941, they are the lead organization charged with supporting military servicemen and servicewomen in the state of North Carolina. Eleven percent of U.S. active-duty military forces call North Carolina home. With seven major military installations, North Carolina has the fourth-largest demographic of active- and reserve-duty components in the country.

The USO of North Carolina is an independent 501(C)(3) organization chartered by USO Arlington as a self-sustaining separate operating entity. USO of North Carolina is wholly reliant on funding from private grants, donations, corporate gifts and sponsorships, and fundraisers. It receives no direct funding from the national USO or from the government.

Join us to hear more about this incredible organization and how you can align your brand with this cause.

Confessions of a Corporate Futurist: Coming Trends That Will Revolutionize Your Business

No one knows what the future holds and despite our best efforts to prepare for the unknown, the future plays out in unexpected ways. All too often, the success and failure of an organization comes down to its ability to manage uncertainty and effectively identify how external—and seemingly unrelated—trends could have significant impacts to one’s business. In this compelling keynote, Sheryl Connelly reveals her secrets for how to think like a futurist, providing audiences with the expertise and strategies necessary for effectively anticipating change. From the 10 mega trends that could change the world as we know it before the year 2050 (which is a lot sooner than it seems), to perspective that will forever change one’s approach to long-term planning and strategy, Connelly delivers the insights necessary for organizations across industry sectors to thrive, innovate and remain relevant.

Speakers:

Corporate Futurist
The Ford Motor Company

Monday, August 10 6:00pm – 6:45pm

Networking Reception

Join industry leaders in the Networking Lounge to toast a great day and enjoy unprecedented networking.

Monday, August 10 6:45pm – 8:30pm

Networking Dinner

Tuesday, August 11 6:30am – 7:00am

Outlook Running Club

Location: Hotel Lobby, Main Entrance
Tuesday, August 11 7:30am – 6:30pm

Registration & Information Desk

Location: Grand Ballroom Pre-funcition
Presented By:
Matrix Capital Markets Group, Inc.
McLane Company, Inc.
Tuesday, August 11 7:30am – 6:30pm

Social Enterprise Partnership Desk

Location: Grand Ballroom Pre-funcition
Tuesday, August 11 7:30am – 8:30am

Networking Breakfast

Tuesday, August 11 8:30am – 10:45am

General Session

The Future Economic Landscape

One of the world's leading economists and President Trump's outgoing Chairman of the White House Council of Economic Advisors (2017-19), Dr. Kevin Hassett provides audiences with substantive, actionable insights on the future economic landscape. While serving in the White House, Hassett was a key force driving internal and external debate on virtually every economic topic, as well as serving as the top public spokesperson for the White House on economic policy and the state of economy. A renowned tax expert, prior to joining the White House, Hassett served as a senior economist at the Board of Governors of the Federal Reserve and worked on tax policy, fiscal policy, energy issues, and investing in the stock market as an economist at the American Enterprise Institute. Outlook Leadership attendees can expect to be surprised and delighted, as Hassett is frequently heralded for his refreshing sense of humor, leaving audiences informed and engaged.

Speakers:

Chairman of President's Council of Economic Advisers (2017-19)

Presented By:
Food Concepts, Inc.
Intouch-CSP Customer Experience Award

Do your customers love you? Are they loyal? And what are you doing to differentiate your customer experience? Our 15th annual Intouch-CSP Insight Mystery Shop is expanding beyond execution into emotion, exploring the ways leading chains are creating a memorable consumer experience. Offering exclusive analysis of 10 leading chains, Intouch Insight CEO Cameron Watt shares what customers say they want from convenience stores—and who is delivering on their demands. The Intouch-CSP Customer Experience Award will be handed out to this year’s mystery shop winner.

Speakers:

President & CEO
Intouch Insight

Tuesday, August 11 10:45am – 11:15am

Networking Break

Presented By:
Ruiz Food Products, Inc.
Tuesday, August 11 11:15am – 12:00pm

Innovation Forums (choose 1 of 6)

Learning is a lifelong journey, and leadership evolves as well. For Outlook 2020, we have identified some of the best leaders in their respective fields who have agreed to share their tools and secrets to great leadership. These special sessions will surely provide foundational and thought-provoking insight whether you are a seasoned leader or one whose next step is the C-suite.

Option 1:
Presented By:
Matrix Capital Markets Group, Inc.
Option 2:
Presented By:
McLane Company, Inc.
Option 3:
Presented By:
Vixxo
Option 4:
Presented By:
Paytronix
Option 5:
Presented By:
DIRECTV/AT&T
Option 6:
Presented By:
PURELL
Tuesday, August 11 12:00pm – 1:30pm

Networking Lunch

Tuesday, August 11 1:00pm – 3:45pm

Spouse Special Events (choose 1 of 2)

Option 1: Spouse Event: Art Experience
Location: Departure from Vanderbilt Wing

Sign up to have the opportunity to choose from a large selection of inspirational and whimsical stencils to create your own handmade signs suitable for home, office or garden décor.

1:15pm - 1:30pm: Check-in
1:30pm: Bus departure
1:45pm - 2:30pm: Tour
2:30pm - 3:30pm: Distressed Sign Making
3:30pm: Bus Departure
3:45pm: Arrival to Grove Park Inn

Option 2: Spouse Event: Chocolate Experience
Location: Departure from Vanderbilt Wing

Experience Asheville's local chocolatiers as they sort, roast, crack, winnow, grind, conche and temper chocolate in small batches. During this experience, you will see the entire process from cacao harvest and fermentation to chocolate bar.

1:30pm - 1:45pm: Check-in
1:45pm: Bus departure
2:00pm - 3:15pm: Chocolate Experience
3:15pm: Bus departure
3:30pm: Arrival to Grove Park Inn

Tuesday, August 11 1:30pm – 2:15pm

Innovation Forums (choose 1 of 6)

Option 1:
Option 2:
Presented By:
OPIS, by IHS Markit
Option 3:
Option 4:
Option 5:
Option 6:
Tuesday, August 11 2:15pm – 3:30pm

Networking Lounge & Free Time

Sometimes at a conference, you just need some free time. Use this nonscheduled, unstructured time to check email, exercise or connect with fellow attendees in the Networking Lounge.

Tuesday, August 11 2:15pm – 3:15pm

Raymond James - Financial Outlook

Tuesday, August 11 3:30pm – 5:00pm

General Session

Welcome back and Sponsored Feature - Fireside Chat with JUUL
Leading in the Age of Artificial Intelligence

Recently, Netflix quietly deleted all the remaining user reviews on its service. And just like that, CEO Reed Hastings completed the latest shift in his company’s ever evolving strategy: away from the wisdom of crowds in its content recommendations, in favor of the wisdom of the machine. The algorithm is now firmly in charge at Netflix—as it increasingly is across the economy. The implications of artificial intelligence and the rise of the algorithm have never been more relevant, more important, or more complex. Discussion and consternation about AI has reached culture-wide status, and an essential, worthwhile dialogue. Yet in the big picture, the bottom-line is irrefutable: Tech’s newest wave is upon up, and there’s no going back. Whether you run a big public company or a nascent startup, whether you are inside academia or in the nonprofit world, whether you oversee a team or contribute to the operations of an enterprise, understanding AI’s emergence is central for all of us. In this presentation, Robert Safian explores five lessons that underscore how AI and the algorithm is redefining business and organizational leadership—including the biggest lesson every leader and businessperson needs to grapple with to thrive in this era. 

Speakers:

Founder, The Flux Group and former Managing Director, Fast Company

Tuesday, August 11 5:00pm – 6:30pm

A Touch of Home Kits: USO Packing Event

Join Outlook Leadership and its spotlight charity, USO of North Carolina, in packing “A Touch of Home Kits” for military members who are being deployed. What better way to extend your reach than to provide support to our nation’s military? We will pack various snacks and personal items in bags, along with notes written by you. All participants will fold small flags that fit into the pockets of service members’ uniforms when they are in the fields and act as a constant reminder that their country is with them and that they are connected to home. This fun event requires no prior experience and will change the way you think about snacks and what flags mean to our warriors when they are away from home. Our goal is make 1,000 kits. These kits are critical elements of building morale and letting our military know how much we appreciate their sacrifice. Please join us.

Tuesday, August 11 6:30pm – 8:30pm

Dinner on Your Own

Wednesday, August 12 7:30am – 10:30am

Registration & Information Desk

Location: Grand Ballroom Pre-funcition
Presented By:
Matrix Capital Markets Group, Inc.
McLane Company, Inc.
Wednesday, August 12 7:30am – 8:30am

Social Enterprise Partnership Desk

Location: Grand Ballroom Pre-funcition
Wednesday, August 12 7:30am – 8:30am

Networking Breakfast

Wednesday, August 12 8:45am – 10:30am

General Session

Social Enterprise Grand Prize Drawing
When Great Isn’t Good Enough

Nearly 20 years ago, Jim Collins sparked our imagination and challenged long-held leadership views in his transformative magnum opus, Good to Great. But in the era of hyper me-ism and customized-centric approach, is “great” good enough? Many of Collins’ shining examples from his 2001 must-read are no longer around - five-star companies dimmed by rapidly unfolding retailing dynamics.

Our executive panel features leaders not afraid to challenge their own companies’ success. It’s their success, in fact, that propels them to continually think differently, to confront the paradox of excellence, to invest in fresh talent and technology, and to always think about the customer of tomorrow. Our discussion will capture the biggest opportunities and gravest concerns influencing our top convenience executives, from the profundities of artificial intelligence to accelerating changes in customer expectations to intensifying consolidation in the convenience space.

Speakers:

Vice President, Retailer Relations
Winsight Media

President & CEO
Family Express

Associate Vice President of Strategy
Sheetz

CEO
Martin and Bayley (DBA Huck’s)

Leadership and Risk Management: Taking Command

Admiral William H. McRaven eloquently draws on his extensive career of 37 years of service as a Navy SEAL. The discussion addresses issues such as U.S. foreign policy, the current geopolitical landscape, leadership during high-stress situations, risk management, teamwork, resilience in the face of adversity, resourcefulness, personal accountability, and the determination to succeed.

Speakers:

Commander of U.S. Special Operations Command (2011-2014) and of U.S. Joint Special Operations Command (2008-2011)