Foodborne pathogens pose a risk to both consumers and retail food operators. These pathogens enter establishments via different vectors, and controlling these vectors is critical for reducing risk for contamination. While basic hygiene is foundational for pathogen control, heightened consumer expectations and awareness necessitates adoption of new and improved control measures. This presentation will cover key components of an ideal food safety system within a retail food establishment, including technologies available to operators.

Digital orders are estimated to be about a quarter of all restaurant orders. This is both an opportunity and a threat for convenience chains. In this session, learn how to capitalize on the opportunity by getting to know your guests and offering them the ultimate level of convenience – placing orders and receiving goods without leaving the couch. This action-oriented session will cover the existential reality of ordering and delivery and how to use individual customer data to drive transactions.

Join Stuzo and leading Convenience and Fuel Retail executives for a thought provoking panel discussion on the current state of digital innovation, modern digital infrastructure to empower the enterprise to evolve and compete, and the digital storefront modalities that retailers see as most transformative.

With unemployment at an all-time low, Fuel/Convenience store brands continue to struggle to find and employ top talent. Once you find them, you need to retain your top employees in order to deliver a consistent customer experience and elevate your brand. In today's digital and social environments, teams communicate and engage differently. You need to evolve in order to meet their expectations. The break room has gone digital! Come find out how you can enhance communication and engagement with your front-line work force and retain your best employees.

Convenience stores are required to meet myriad consumer demands today: The need for speed now co-exists with the desire for stay-a-while amenities. Learn how consumers are seeking to satisfy both need states and hear from leading operators how media, seating and other features elevate the patron experience and increase the location’s relevance for the consumer.

According to the NACS, industry merchants spent $11 billion on credit card fees in 2018. Credit card companies, well aware of the high cost of customer acquisition, used a significant share of those revenues to fund branded rewards programs – building cardholder loyalty and continued spending to enhance profit margins.


Notably, none of those fees enhanced customer loyalty for the merchants who paid them.


Recognizing merchants’ continuing drive to reduce processing fees, this session will reveal new strategies to leverage payment mechanisms that dramatically reduce transaction costs – while concurrently helping to grow customer loyalty. These strategies enable merchants to:


•Mitigate interchange fees and redirect a share of the savings to boost loyalty programs – and enhance margins


• Leverage private label payments – both gift and debit – to create a cohesive payment experience that’s easy, engaging, even fun for customers


• Create a simple, cohesive mobile experience for consumer, including mobile payment and order-ahead

The continued growth and transformation of the lottery industry, as well as the state by state adoption of online sports betting represents a unique opportunity for retailers to drive traffic to their stores and source incremental revenue. InComm presents the potential of this opportunity to brick and mortar retailers and a suite of products in development to enhance both the lottery and sports betting player experience while strengthening the connection between retailer and consumer.  

Food Service is projected to grow by 3.6%* in 2019 and technology will play a vital role in helping C-Stores realize this opportunity.  Join this session to learn how the largest, global restaurant chains grow revenue and increase customer LTV by analyzing consumer behavior, establishing 1:1 customer relationships and incentivizing purchasing behavior via automated marketing tools and sophisticated use of AI & machine learning.  On behalf of 170 customers (Pizza Hut, Denny’s, Del Taco, etc.) and 75,000 locations under management, Punchh and Kelly Roddy, former President, Schlotzskys, look forward to sharing best practices to help C Stores grow their Food Service business.  

* Source: Technomic