General Session
Location: Palos Verdes BallroomThere's a reason why our brains love to get information fast! And our Hot Seat session delivers with burning questions, hot topics, and answers to the industry’s most pressing issues. Steve Holtz and Mitch Morrison sit down with c-store top industry leaders to fire off questions in a mini one-on-one interview. In "blink and you'll miss it" fashion, if you're not here, prepare for some serious FOMO!
Chief Executive Officer
Moto, Inc.
President and CEO
Rutter's Farm Stores
Content Director, Convenience Group | Moderator
CSP Daily News
Vice President, Retailer Relations & Event Content Director | Moderator
Winsight Media and Events
In this session, Donna Hood Crecca explores Technomic's top predictions for the future of C-Stores. From contactless payments, EV, food service, and more, you'll gain insights on leveraging these predictions to help C-Stores stay ahead of the curve and remain competitive in an increasingly shifting landscape.
Principal
Technomic
It's no longer science fiction! A.I. burst into the marketing field with text, image, and video generators to revolutionize the way all marketing materials can be produced. By adopting to this tech, we’re able to be faster, more creative, and more efficient…if we know how to properly use it! In this session, branding expert Ernie Harker will introduce you to these new, powerful A.I. tools and explain how to leverage their use for your companies benefit. We might not have robots working in our office, yet, but this is getting us close!
Speaker, Author, and Branding Consultant
Ernburn
Innovation Forums (choose 1 of 3)
Learning is a lifelong journey, and leadership evolves as well. For Outlook 2023, we have identified some of the best leaders in their respective fields who have agreed to share their tools and secrets to great leadership. These special sessions will surely provide foundational and thought-provoking insight whether you are a seasoned leader or one whose next step is the C-suite.
Innovation Forums (choose 1 of 3)
Learning is a lifelong journey, and leadership evolves as well. For Outlook 2023, we have identified some of the best leaders in their respective fields who have agreed to share their tools and secrets to great leadership. These special sessions will surely provide foundational and thought-provoking insight whether you are a seasoned leader or one whose next step is the C-suite.
Innovation Forums (choose 1 of 3)
Learning is a lifelong journey, and leadership evolves as well. For Outlook 2023, we have identified some of the best leaders in their respective fields who have agreed to share their tools and secrets to great leadership. These special sessions will surely provide foundational and thought-provoking insight whether you are a seasoned leader or one whose next step is the C-suite.
General Session
Location: Palos Verdes BallroomDo your customers love you? Are they loyal? And what are you doing to deliver and differentiate your customer experience? Our 17th annual Intouch Insight-CSP Operational Audit and Mystery Shop evaluates a cross section of store execution and looks at some of the challenges the industry is facing. Offering exclusive analysis of 10 leading chains, Intouch Insight President & CEO Cameron Watt shares what customers want from convenience stores, how convenience stores are meeting their demands, and how new channels are impacting everyone. The Intouch-CSP Customer Experience Award will be handed out to this year’s winner.
President & CEO
Intouch Insight
In today's hyper-connected world, providing a positive customer experience is crucial for businesses to succeed. But it's no longer enough to simply offer good service or products. We need to transform the way we interact with customers to stay ahead of the competition and meet the ever-changing needs of consumers. This session will explore the key elements of transforming the customer experience. We will discuss strategies to improve customer service, personalize interactions, and implement technology-enabled solutions to create seamless omnichannel experiences.
Chief Customer Officer
Stuzo
VP of Content Strategy | Moderator
Winsight, Media & Events
How we work has been completely transformed in the last few years. Flexibility, benefits, working from home, and work/life balance have all become more important to current employees. And tight labor markets, unfilled jobs, and higher-than-anticipated inflation have made hiring challenging.
In this session, let's put ourselves under a microscope to examine how to hire, retain, and grow the best employees!
An invitation-only event designed for leaders to network, elevate their business and gain strategic insights through influential speakers inside and outside the industry.
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