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AGENDA
3 days of expertise knowledge and networking .
7:30am – 6:00pm

Registration & Information Desk

Location: Palos Verdes Prefunction West and South
Presented By:
Keurig Dr Pepper
McLane Company
Upside
7:30am – 8:30am

Networking Breakfast

Location: Palos Verdes Terrace and Lawn
8:30am – 10:00am

General Session

Location: Palos Verdes Ballroom
C-Suite in the Hot Seat!

There's a reason why our brains love to get information fast! And our Hot Seat session delivers with burning questions, hot topics, and answers to the industry’s most pressing issues. Steve Holtz and Mitch Morrison sit down with c-store top industry leaders to fire off questions in a mini one-on-one interview. In "blink and you'll miss it" fashion, if you're not here, prepare for some serious FOMO!

Speakers:

Chief Executive Officer
Moto, Inc.

President and CEO
Rutter's Farm Stores

Content Director, Convenience Group | Moderator
CSP Daily News

Vice President, Retailer Relations & Event Content Director | Moderator
Winsight Media and Events

Technomic's Take: 10 Predictions for the C-Store Future

In this session, Donna Hood Crecca explores Technomic's top predictions for the future of C-Stores. From contactless payments, EV, food service, and more, you'll gain insights on leveraging these predictions to help C-Stores stay ahead of the curve and remain competitive in an increasingly shifting landscape.

Speakers:

Principal
Technomic

Rise of A.I. - How to Harness Tech to do More, With Less

It's no longer science fiction! A.I. burst into the marketing field with text, image, and video generators to revolutionize the way all marketing materials can be produced. By adopting to this tech, we’re able to be faster, more creative, and more efficient…if we know how to properly use it! In this session, branding expert Ernie Harker will introduce you to these new, powerful A.I. tools and explain how to leverage their use for your companies benefit. We might not have robots working in our office, yet, but this is getting us close!

Speakers:

Speaker, Author, and Branding Consultant
Ernburn

10:00am – 10:15am

Networking Break

Location: Palos Verdes Prefunction West and South
10:15am – 11:00am

Innovation Forums (choose 1 of 3)

Learning is a lifelong journey, and leadership evolves as well. For Outlook 2023, we have identified some of the best leaders in their respective fields who have agreed to share their tools and secrets to great leadership. These special sessions will surely provide foundational and thought-provoking insight whether you are a seasoned leader or one whose next step is the C-suite.  

Option 1
Presented By:
Zebra Technologies
Option 2
Presented By:
Upside
Option 3
Presented By:
Impact 21 Group, LLC
11:00am – 11:15am

Networking Break

Location: Palos Verdes Prefunction West and South
11:15am – 12:00pm

Innovation Forums (choose 1 of 3)

Learning is a lifelong journey, and leadership evolves as well. For Outlook 2023, we have identified some of the best leaders in their respective fields who have agreed to share their tools and secrets to great leadership. These special sessions will surely provide foundational and thought-provoking insight whether you are a seasoned leader or one whose next step is the C-suite.  

Option 1
Presented By:
Altria Group Distribution Company
Option 2
Presented By:
SEB Professional North America
Option 3
Presented By:
Cardlytics
12:00pm – 1:15pm

OL Connect: Networking Lunch

Location: Palos Verdes Ballroom
12:30pm – 2:05pm

Invite Only: 1:1 Networking Meetings

Location: Palos Verdes Terrace and Lawn
1:00pm – 3:15pm

Significant Other Special Events

2:15pm – 3:00pm

Innovation Forums (choose 1 of 3)

Learning is a lifelong journey, and leadership evolves as well. For Outlook 2023, we have identified some of the best leaders in their respective fields who have agreed to share their tools and secrets to great leadership. These special sessions will surely provide foundational and thought-provoking insight whether you are a seasoned leader or one whose next step is the C-suite.  

Option 1
Presented By:
Keurig Dr Pepper
Option 2
Presented By:
Steritech
Option 3
Presented By:
InComm Payments
3:00pm – 3:30pm

Networking Break

Location: Palos Verdes Prefunction
Presented By:
Ruiz Food Products, Inc.
3:30pm – 5:15pm

General Session

Location: Palos Verdes Ballroom
Intouch-CSP Customer Experience Award

Do your customers love you? Are they loyal? And what are you doing to deliver and differentiate your customer experience? Our 17th annual Intouch Insight-CSP Operational Audit and Mystery Shop evaluates a cross section of store execution and looks at some of the challenges the industry is facing. Offering exclusive analysis of 10 leading chains, Intouch Insight President & CEO Cameron Watt shares what customers want from convenience stores, how convenience stores are meeting their demands, and how new channels are impacting everyone. The Intouch-CSP Customer Experience Award will be handed out to this year’s winner.

Speakers:

President & CEO
Intouch Insight

Transforming the Customer Experience

In today's hyper-connected world, providing a positive customer experience is crucial for businesses to succeed. But it's no longer enough to simply offer good service or products. We need to transform the way we interact with customers to stay ahead of the competition and meet the ever-changing needs of consumers. This session will explore the key elements of transforming the customer experience. We will discuss strategies to improve customer service, personalize interactions, and implement technology-enabled solutions to create seamless omnichannel experiences.

Speakers:

Chief Customer Officer
Stuzo

VP of Content Strategy | Moderator
Winsight, Media & Events

Presented By:
Stuzo
Talent: Boom or Bust?

How we work has been completely transformed in the last few years. Flexibility, benefits, working from home, and work/life balance have all become more important to current employees. And tight labor markets, unfilled jobs, and higher-than-anticipated inflation have made hiring challenging.

In this session, let's put ourselves under a microscope to examine how to hire, retain, and grow the best employees!  

5:15pm – 6:15pm

Happy Hour

Location: Palos Verdes Terrace
6:15pm – 9:00pm

Dinner on Your Own

10+Speakers
400+Attendees